Desktop Support Technician

Desktop Support Technician

Information Systems

Help Desk / Technical Support

$ 22 - $ 24 / Hour

location_onBrooklyn Park, Minnesota

acuteContractor

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Your Role

Akkodis is seeking a Desktop Support Technician for a Contract with a client in Brooklyn Park, MN. The ideal candidate will provide frontline technical support by troubleshooting hardware, software, and network issues to ensure minimal downtime and seamless user experience.

Rate Range: $22/Hour to $24/Hour; The rate may be negotiable based on experience, education, geographic location, and other factors.

Desktop Support Technician Responsibilities include:

• Provide first-level technical support to end-users by diagnosing and resolving hardware, software, and network-related issues.

• Install, configure, maintain, and upgrade desktop systems, operating systems, and business applications.

• Troubleshoot and support LAN/WAN connectivity, VPN access, printers, scanners, and other peripheral devices.

• Document incidents, service requests, and resolutions in ServiceNow while maintaining accurate asset and inventory records.

• Perform break/fix support, system maintenance, and equipment setup to ensure optimal system performance and uptime.

• Collaborate with IT teams to escalate complex issues, deliver timely resolutions, and provide user guidance and training as needed.

Required Qualifications:

• Associate's degree in computer science, Information Technology, or a related field, or equivalent combination of education and hands-on experience.

• 5-7 years of experience providing desktop support, technical troubleshooting, and end-user assistance in a corporate environment.

• Strong experience with ServiceNow and break/fix support, including incident management, ticket tracking, and issue resolution.

• Hands-on knowledge of Windows 10, Microsoft 365, SCCM, networking concepts (TCP/IP, VPN, LAN/WAN), and desktop hardware support.

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at Nitish.Kumar2@akkodisgroup.com

Pay Details: $22.00 to $24.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Ref: 1648708

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