At
CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.
Our client is currently seeking a qualified
Desktop Support Technician to join their team
onsite in Tampa, FL and provide end-user support. Three (3) month contract with possible extension to one (1) year.
Duties and Responsibilities:Provide excellent customer support to corporate users onsite and white glove support to VIP users.
Assess and prioritize the daily onsite ticket workload in alignment with best practices and established SLAs.
Track and own customer issues with end-to-end ownership through final resolution.
Proactively engage the required resources to meet and exceed customer expectations in a timely manner.
Install, configure, and support hardware and software in the environment.
Troubleshoot and resolve complex issues, working with other teams to identify root cause and resolution.
Provide phone and deskside support for mobile devices.
Contribute to both the IT and Customer Knowledge Base, writing concise and coherent incident descriptions and resolutions.
Skills and Qualifications:
Strong interpersonal and client-facing skills, with the ability to quickly establish rapport with client contacts at all levels, including VIP users.
Ability to work with a minimum level of supervision, perform under pressure, and meet tight deadlines.
Strong organizational and time management skills.
Able to pre-empt problems before they arise, plan effectively for future activities, and manage unplanned events in a controlled manner.
Experience using ServiceNow.
ITIL Foundation certification recommended.
Microsoft certification is a plus.
Mac skills are a plus.
Wage Range:
The hourly rate for this position is between
$21.75 - $29.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits:The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
W2 only, no Corp to Corp.
Equal Employment Opportunity: CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium businesses. For more information, visit
www.compucom.com.
Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.
AI Usage: Please note, artificial intelligence (AI) may be used to screen and/or assess applicants for this position but will not be used to substantially replace human decision making regarding this position.
Arizona Applicants:
TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.
California Residents:
PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.
We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.
Maryland Applicants:
UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.
Massachusetts Applicants: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.
Rhode Island Applicants:
THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.#INDCCStaffing
On-Camera Video Interview Notice:
Candidates selected?to?interview must?participate?in live, on-camera video interviews for identity verification and assessment purposes. Interviews?will?be recorded. Participation and consent to applicable recording requirements are?required?to continue in the hiring process.?Failure to?participate?in required on-camera interviews may result in removal from further consideration for employment.?