Job Description
Title: Desktop Support
Location: Vienna, VA (Onsite, Mon-Fri)
Pay Rate: Open to W2
Position Type: Contract
Candidates must be able to pass both a credit and criminal background check.
Description:
Interpersonal/Communication:
• Excellent communication skills
• Excellent customer service skills
• Professional presence and maturity
• Detail-oriented
• Ability to work well with other team members
• Comfortable and adaptable in a fast-paced environment
• Ability to follow and adhere to standard operating procedures
Technical Knowledge/Skills:
• Ability to diagnose and resolve hardware and software issues for end users
• Basic networking knowledge (IP, DNS)
• Basic cybersecurity knowledge (MFA, phishing)
• Ticketing system experience (ServiceNow)
Experience:
• Experience with troubleshooting Palo Alto Network Global Protect client issues on Windows endpoints
• Experience with troubleshooting issues on Microsoft Windows 11 operating systems
• Experience with Microsoft M365 productivity software (including, but not limited to: Outlook, OneDrive, and Teams)
Nice to haves:
• CompTIA A+ Certification
• Microsoft 365 Certified: Fundamentals Certification
• Experience using ConnectWise Remote Support Software
• Experience using CyberArk Workforce Password Management Software
• Experience troubleshooting Citrix VDIs
* Experience Level: 1-5 yrs
Ref: #851-Rockville-S1
Location: Vienna, VA (Onsite, Mon-Fri)
Pay Rate: Open to W2
Position Type: Contract
Candidates must be able to pass both a credit and criminal background check.
Description:
Interpersonal/Communication:
• Excellent communication skills
• Excellent customer service skills
• Professional presence and maturity
• Detail-oriented
• Ability to work well with other team members
• Comfortable and adaptable in a fast-paced environment
• Ability to follow and adhere to standard operating procedures
Technical Knowledge/Skills:
• Ability to diagnose and resolve hardware and software issues for end users
• Basic networking knowledge (IP, DNS)
• Basic cybersecurity knowledge (MFA, phishing)
• Ticketing system experience (ServiceNow)
Experience:
• Experience with troubleshooting Palo Alto Network Global Protect client issues on Windows endpoints
• Experience with troubleshooting issues on Microsoft Windows 11 operating systems
• Experience with Microsoft M365 productivity software (including, but not limited to: Outlook, OneDrive, and Teams)
Nice to haves:
• CompTIA A+ Certification
• Microsoft 365 Certified: Fundamentals Certification
• Experience using ConnectWise Remote Support Software
• Experience using CyberArk Workforce Password Management Software
• Experience troubleshooting Citrix VDIs
* Experience Level: 1-5 yrs
Ref: #851-Rockville-S1
Numbers & Facts
| Location | Vienna, VA |
| Industry | Staffing/Employment Agencies |
| Company Size | 2,500 to 4,999 employees |
| Website | https://systemone.com |
About Company
Every day, System One focuses on services and solutions that require a high degree of specialization, in-demand technical skills, and large-scale operational expertise. We are essential partners to those on the front lines of our nation’s most critical infrastructure, technology, and life sciences initiatives.
Founded more than 40 years ago as a staffing partner to the engineering industry, today System One is a diversified organization operating in over 50 locations and putting more than 9,000 people to work in the United States, Canada, and the United Kingdom.
Skills
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