Destination Engagement Associate PT

Destination Engagement Associate PT

Salary

See Position Description

Location

Waco, TX

Job Type

Part Time

Job Number

2026-01281

Department

DESTINATION MARKETING ORG

Division

CONVENTION CENTER TOURISM

Opening Date

10/06/2026

Max Number of Applicants

100

• Description
• Benefits
• Questions

Summary

Minimum Starting Salary is $17.0000 hourly, depending on qualifications

City of Waco Seeks

The City of Waco is seeking a Destination Engagement Associate-PT to join our team. The ideal candidate will have a passion for customer service and Waco. You will contribute to the mission of promoting Waco as a premier tourism destination by performing customer service and operation function at the Waco Welcome Center.

Job Summary

Under basic supervision, the Part-Time Destination Engagement Associate performs customer service and operational functions at the Waco Welcome Center, assisting tourists, visitors, and Destination Marketing Organization (DMO) clients on a part-time basis (up to 20 hours per week). Provides information about Wacos attractions, sells merchandise from the gift shop, and supports Mobile Welcome Center activations to enhance visitor experiences. Works under the direction of the Destination Engagement Supervisor, contributing to the DMOs mission of promoting Waco as a premier tourism destination. Embodies the City of Wacos commitment to service, inclusivity, and excellence.

Qualifications

Required:

• Valid Texas Drivers License
• H.S. Diploma or GED equivalent
• 1 year customer service experience, preferably in a tourism, hospitality, or retail environment

Preferred:

• Retail experience in a visitor center or tourism-related setting
• Certified Tourism Ambassador (CTA)

Essential Functions

• Provides exceptional customer service to Welcome Center visitors and DMO clients, offering accurate information about Waco's attractions, events, and hospitality offerings to enhance visitor experiences.
• Sells merchandise from the Welcome Center gift shop, promoting locally-made or Texas-made products and ensuring a positive retail experience.
• Processes cash and credit transactions, operates the cash register, and prepares daily deposits in accordance with City of Waco cash handling procedures, maintaining accurate financial records.
• Operates and assists with Mobile Welcome Center operations during off-site events and activations, providing information, selling merchandise, and engaging with visitors and residents.
• Fulfills online retail order requests, ensuring timely and accurate responses to customer inquiries.
• Promotes Waco's tourism assets by sharing destination highlights and brochures with visitors, aligning with DMO promotional efforts.
• Supports Welcome Center operations, including restocking merchandise, maintaining clean and welcoming displays, and assisting with basic setup for in-house events or activities.
• Participates in basic destination knowledge training provided by the DMO to stay informed about Waco's tourism offerings and deliver accurate information to visitors.
• Collaborates with Welcome Center staff to ensure seamless operations and visitor satisfaction during assigned shifts.
• Maintains confidentiality of work-related issues, client information, and City of Waco data, adhering to all policies and standards.
• Adapts to a flexible schedule, including regular weekend shifts and occasional evenings, to support Welcome Center and Mobile Welcome Center operations.
• Performs other related duties as assigned to support the DMO's mission and the City of Waco.
• Drives Mobile Welcome Center to off-site locations and assists with events and activations, setting up displays, providing information, selling merchandise, and engaging with visitors and residents.

This position is not eligible for benefits.

01

Do you hold a Valid Texas Drivers License?

• Yes
• No

02

Do you hold a H.S. Diploma or GED equivalent?

• Yes
• No

Required Question

Employer City of Waco

Address PO Box 2570

Waco, Texas, 76702

Phone 2547505740

Website https://www.waco-texas.com/jobs