Destinations Staff

Job Summary

• To provide the highest level of service related to tour sales and bookings, private shore activities and disembarkation arrangements
• Implement and maintain guidelines and procedures set out by Regent Seven Seas Cruises
• To ensure the ultimate guest experience onboard RSSC vessels by aiding effective communication of information through all departments
• Providing excellent service to all guests onboard, dealing with all special requests/needs as required within this market segment
• Ensure appropriate follow up on guest issues addressed to the Destinations Desk

Profile

• Must be about to speak English plus at least two of the following languages to a conversational/business level (French, German, Spanish, Italian or Portuguese)
• Worked in a luxury environment cruise environment for several years experience as a Destination Staff or Asst Destinations Manager
• Understanding of the highest level of service
• Working knowledge achieved within the above role(s) therefore obtaining a world wide knowledge of countries/ports and tours offered is essential
• Well organized;a multi-tasker
• Used to dealing with complaint handling
• Used to dealing with special requests and used to achieving results
• Great at customer service and building positive relations with guests and colleagues
• Ability to work under pressure and maintain a pleasant working environment
• Excellent administrative skills; computer literate Word/excel/Fidelio/MXP/NVS and similar
• Excellent communication skills., good written and spoken English
• Strong leadership skills and practice leading by example
• Outgoing personality, open minded and flexible
• Ability to work in an international environment
• Excellent appearance

Miami, Florida, United States