Detail Supervisor

Michigan

6 days ago

Job Description

Who We Are: At Walstrom Marine, we take pride in our 80-year legacy of providing exceptional service and keeping our customers on the water all season long. We are a marine group consisting of dealerships, service centers, storage facilities, and marinas, all working together to make owning a boat as enjoyable and effortless as possible. Specializing in iconic brands such as Tiara Yachts, Regal, Sea Ray, Chris-Craft, and Pursuit, Walstrom Marine has become the fastest-growing marine dealer in Northern Michigan, boasting 9 locations.

Our success hinges on the exceptional individuals who join our team, and we are committed to investing in their career growth and development. At Walstrom, we prioritize continuous training and learning opportunities for all team members. As we expand, we remain rooted in the family-owned values that define us, while offering the benefits and advancement potential of a larger organization. Join us in maintaining our legacy and driving the future of marine excellence!

What We’re Looking For: Walstrom Marine is looking for a candidate with supervising and detail experience to help grow our Northern Michigan detailing team! Previous experience in a marine or related service industry is preffered.

Main Duties and Responsibilities:

Supervise full-time and seasonal detailing and cleaning crew members.
Coordinate and manage weekly crew schedules at multiple locations to plan and schedule detail work: washes, polishing, waxing, bottom cleaning, and interior details.
Conduct daily quality control inspections of completed detailing work.
Identify and address substandard work or unsatisfactory outcomes with a focus on continuous improvement.
Use and dispose of chemicals per SDS sheets, OSHA rules and the marina's environmental policies.
Prepare and submit detailed service estimates to customers.
Maintain proactive communication with customers regarding services, timelines, and feedback.
Provide excellent customer service and uphold professional communication standards.
Travel to other Walstrom Marine locations to set up, expand and support their detailing operations.
Recruit and train detail crews at new or growing sites to the same quality standard.
Identify opportunities to add detailing services.

Requirements and Qualifications:

Excellent attention to detail and a commitment to high-quality workmanship.
Customer service oriented and strong written and verbal communication skills.
Proficiency in Microsoft Office and familiarity with other business or scheduling software.
Previous supervisory experience in a marine, detailing, or related service industry is preferred.
A valid driver's license is required.

Benefits: Benefits include year-round employment, paid holidays, 401K with a 5% company match, vacation time, health, dental, vision insurance, Company-paid life insurance and Company-paid short-term disability along with multiple voluntary plans. Company branded gear including Helly Hansen, Carhartt, and more. Company-paid training opportunities and pathways available.

Schedule:

8-hour shift
Monday – Friday 8am – 5pm, Saturday availability required during summer months
This is an in person, onsite position based out of our Harbor Springs location.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Numbers & Facts

Location	Michigan
Website	https://walstrom.com/careers/

Skills

Calendar Managementunmatched
Communication Skillsunmatched
Continuous Improvementunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Driver's Licenseunmatched
Establish Prioritiesunmatched
Housekeeping/Cleaningunmatched
Microsoft Officeunmatched
OSHAunmatched
Operational Supportunmatched
People Managementunmatched
Polishingunmatched
Presentation/Verbal Skillsunmatched
Quality Controlunmatched
Salon Servicesunmatched
Schedule Developmentunmatched
Willing to Travelunmatched
Writing Skillsunmatched

Level up your application

Professional resume templates

Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.

Free resume templates

Resume Builder

Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.

Resume Builder