Device Support Associate - Nights

The Device Support Associate plays a critical role in ensuring the functionality, safety, and availability of IT devices throughout the hospital. This position supports end-users by troubleshooting hardware and software issues, maintaining inventory, and coordinating with vendors and clinical staff to ensure timely resolution of device-related concerns. The associate works closely with clinical teams to minimize downtime and ensure optimal patient care delivery through reliable technology.

Essential Functions:

• Provide on-site support for computers, label printers, mobile technology, standard/non-standard local software used in clinical and administrative areas.
• Perform routine maintenance, updates, and configuration of devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Collaborate with biomedical engineering and IT teams to resolve complex device issues.
• Maintain accurate records of device inventory, repairs, and replacements.
• Assist in onboarding and training hospital staff on device usage and best practices.
• Ensure compliance with hospital IT policies, HIPAA regulations, and safety standards.
• Participate in device lifecycle management including deployment and decommissioning.

Education Qualifications:

• High School Diploma or GED

Experience Qualifications:

• 1-2 years of experience in IT support or healthcare technology environment.

Skills and Abilities:

• Familiarity with Windows OS, mobile platforms, and basic networking.
• Strong customer service and communication skills.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Experience and knowledge with ticketing systems (e.g., ServiceNow, Remedy or similar).