DevOps Engineer

About Wolfe

Recognized among Pittsburgh's 2024 Top Workplaces and Fastest-Growing Companies, Wolfe has been a leader in the Gift Card and FinTech sectors for over 25 years. We partner with national brands such as Pizza Hut, KFC, Pandora Jewelry, Kendra Scott, Wawa, Journeys and others to manage their gift card programs. Our flagship consumer brand, PerfectGift.com, enables customers to create customized gift cards. We are a fast-paced environment, like kayaking down a white-water river, not canoeing on a lake.

About The Role

The Wolfe Companies are seeking a DevOps Engineer to join a growing engineering team in Pittsburgh, PA. This position will participate and/or lead the design, maintenance, support, and reliability of mission-critical server infrastructure, including systems that will enable an upcoming robotic manufacturing facility. The role emphasizes cloud-native (AWS) and hybrid-cloud architecture, requiring strong experience supporting both cloud and on-premises environments.

This role plays a critical part in designing and implementing best-in-class DevOps solutions that drive operational excellence across the organization. The DevOps Engineer will collaborate with cross-functional teams-including Product, Development, QA, Security, AI, and IT-to ensure reliable, automated, secure, and scalable infrastructure.

This is a 5-day onsite position in Pittsburgh, PA.

• Participate and/or lead day‑to‑day operations with a focus on availability, resiliency, SRE practices, performance tuning, and capacity/cost optimization.
• Establish strong observability, incident response, and business continuity capabilities, including monitoring, alerting, backups, disaster recovery, and routine testing.
• Drive automation‑first operations using Infrastructure-as-Code (Iac), Ai, and configuration management (Terraform, Ansible/Puppet/Chef), scripting (Bash/Python), and CI/CD pipelines.
• Implement secure, compliant infrastructure and operational standards (IAM, encryption, network controls, PCI/SOC2), while contributing runbooks, on‑call support, and productivity‑enhancing tooling.

Impact Statement

For more clarity on the role, below are the success metrics and measurements for this role in the first 90 to 120 days.:

• Fulfill on-call responsibilities, consistently meeting or exceeding established Mean Time to Acknowledge (MTTA) and Mean Time to Resolve (MTTR) targets to ensure high service availability.
• Complete on-premises infrastructure training and actively participate in at least one scheduled server maintenance operation across manufacturing facilities.
• Develop a working knowledge of the existing AWS environment and contribute at least two meaningful pull requests to Terraform codebases, supporting infrastructure-as-code best practices.
• Engage in the work intake and prioritization process, reliably meeting SLAs for both work acknowledgement and completion to support team throughput and predictability.
• Collaborate cross-functionally to design and deliver at least one measurable improvement to infrastructure reliability or observability, with clearly defined success metrics.
• Bachelor's degree or equivalent experience with 5+ years of DevOps/Cloud Engineering, including deep hands‑on expertise in AWS and hybrid (cloud + on‑prem) environments.
• Strong infrastructure engineering fundamentals spanning Linux systems, networking, security, storage, and enterprise application operations.
• Advanced Linux administration and experience operating 3‑tier application architectures, virtualized platforms, and shared storage (e.g., VMware/Proxmox, TrueNAS; HCI a plus).
• Proficiency in containerization and orchestration (Docker, ECS, Swarm) and running container workloads in AWS.
• Strong automation and delivery skills, including Infrastructure‑as‑Code (Terraform), configuration management/scripting (Ansible, Bash, Python), CI/CD pipelines, and observability/incident response tooling.
• Demonstrated cloud security and compliance experience (IAM, encryption, network controls, PCI/SOC2), with working knowledge of core AWS services and platforms (EC2, S3, RDS, Lambda, API Gateway, CloudFront); experience with MySQL, RabbitMQ, and AI‑assisted DevOps preferred.
• Strong troubleshooting skills across distributed systems, including root cause analysis for performance, availability, and networking issues.
• Ability to evaluate, adopt, and standardize AI‑assisted DevOps tools to improve operational efficiency, code quality, and security posture.

Wolfe is committed to providing a comprehensive benefits package to support your well-being, along with competitive compensation. Our benefits and perks include but not limited to:

• Restricted Stock Units (RSUs)
• Profit Share and/or Incentive Bonus
• Medical, Prescription, Vision, and Dental insurance for employees and dependents (Wolfe pays 80% of premium)
• Short-Term Disability Insurance (Wolfe pays 100% of premium)
• Voluntary Long-Term Disability Insurance, Life Insurance, Critical Illness Insurance, Accident Insurance, and Hospital Indemnity coverage
• PTO (vacation and sick time)
• Corporate Holidays and Floating Holidays
• 401(k)
• Employee recognition program
• Charitable Donation to a charity of your choice yearly
• Employee Referral Bonus
• Tuition Reimbursement
• Internal Training and Information sessions
• Family Picnic, Holiday Party, and other outings
• Internal Culture Club

Wolfe, LLC is a pioneering force in e-commerce since 1996 and the gifting industry, deeply rooted in Pittsburgh, Pennsylvania. Driven by our vision "To move humanity to express love for each other through personalized, faster, beautiful, secure, flexible gift giving," we're on a mission to revolutionize the way gifts are given and received. We achieve this through high-quality, fast service, and the same-day delivery of customized gift cards from our on-demand nations only robotic fulfillment center, alongside offering a safe and flexible card-to-card gifting technology.

At the heart of our success are our Core Values: Teamwork, Drive, Integrity, Caring, and Excellence. These principles guide us as we innovate and expand our portfolio with platforms and brands like PerfectGift, Gift Card Granny, GiftYa, Reaf Marketing, and Give InKind, setting new standards in the gifting experience.

Some of the Company and Executive Team Recognitions:

2023 Inc. 5000 list of fastest-growing private companies (ranked no. 382)

2022 - 1st place - Fastest 50 Growing Companies in Pittsburgh, Pittsburgh Business Times

2020 The Best Places to Work, Pittsburgh Business Times

2019 - Winner Carnegie Science Award, Entrepreneur Category

2017 - Winner of Outstanding Entrepreneur, Pittsburgh Venture Capital Association

2015 - Winner of Business Times Diamond Award, Business Ethics Award, Create Award

2015 CEO of the Year, Pittsburgh Technology Council

And more…