Diamond & Gemstone Sales Team Manager

Stuller's Sales team plays a pivotal role in driving the company's growth by developing innovative strategies connecting with customers and elevating their business potential. The team is focused on delivering personalized solutions, building lasting partnerships, and contributing to the overall success and expansion of Stuller's offerings.

The Diamonds and Gemstones Sales team helps customers confidently select loose stones through product expertise, relationship-based service, and proactive sales support. The team partners across the organization to strengthen customer relationships, increase awareness of Stuller's loose-stone collections, and support continued growth within the diamond and gemstone industry.

The Diamonds and Gemstones Sales Manager leads the Diamonds and Gemstones Service Team and develops strategies that grow loose-stone sales. This role coaches and develops team members, strengthens customer relationships, and partners across the organization to expand business opportunities and enhance the customer experience.

Key Responsibilities

• Develop and implement sales strategies and programs that increase loose diamond and gemstone sales.
• Lead the hiring, onboarding, training, coaching, and ongoing development of Diamond and Gemstone Specialists.
• Establish, monitor, and communicate key performance indicators (KPIs), sales targets, and team accountability metrics.
• Analyze sales and service data to evaluate individual and team performance, identify opportunities, and support business decisions.
• Partner with cross-functional teams to strengthen customer relationships, pursue new opportunities, and expand market awareness.
• Present selling strategies, products, and programs to internal and external customers while facilitating productive discussions.
• Establish service and relationship-management standards for loose-stone customers while improving team practices, policies, and communication.
• Plan and execute sales campaigns, customer visits, trade shows, and Stuller-sponsored sales events.

Basic Qualifications

• Bachelor's degree in marketing, sales, business development, or a related field, or an equivalent combination of education and relevant experience.
• Five or more years of sales and marketing experience, including experience selling loose diamonds and gemstones.
• Five or more years of experience in a high-volume customer sales and service environment.
• Experience leading, training, coaching, and motivating a sales team.
• Strong verbal, written, presentation, problem-solving, and negotiation skills.
• Ability to manage multiple priorities and respond quickly in a fast-paced environment.
• Ability to identify and address customer service and experience challenges.
• Proficiency with Microsoft Outlook, Excel, and other Microsoft Office applications.

Preferred Qualifications

• GIA Graduate Gemologist credentials.
• Experience using Salesforce or another customer relationship management (CRM) system.
• Demonstrated success developing and executing sales strategies or promotional campaigns.
• Experience using sales, service, and product knowledge metrics to evaluate team performance.
• Established knowledge of the diamond and gemstone industry and loose-stone market.

Additional Requirements

• Candidates who do not hold GIA Graduate Gemologist credentials must commit to earning applicable GIA diamond and gemstone credentials.
• Occasional domestic travel may be required for customer visits, trade shows, sales events, and other business activities.

Stuller is the jewelry industry's largest manufacturer, supplier, and technology developer in North America. With a customer base spanning the globe, we serve jewelry professionals through an unmatched selection of quality products, expert and friendly service, and the fastest delivery. We are powered by our employees, their creativity, their energy, and their commitment to creating exceptional experiences.

We are committed to our employees' comprehensive health and happiness. Our award-winning wellness initiatives and benefits help Stuller to stand out as one of the top employers in Louisiana. Learn more about our benefits by clicking here.