Summary:
As a Service Technician with Michigan Kenworth, this individual will be responsible for the effective repair of equipment and components at high levels of quality. Their work must be completed in a safe, professional, and timely manner. Based upon their level of expertise, the Service Technician may work under direct supervision.
Responsibilities:
- Performs corrective and preventative maintenance on medium and heavy-duty vehicles
- Troubleshoots various systems, to include electrical, drive train, HVAC, brake, engine, and suspension, identifies needed repairs and performs corrective action
- Writes up on the repair order an accurate, clear, and detailed description of the cause of failure and the repair procedure(s) used
Duties:
- Uses diagnostic equipment to detect and isolate faults in medium and heavy-duty vehicles and interprets test results
- Reads written fault description on Repair Order and determines the most efficient repair procedure
- Communicates with and provides Shop Foreman with accurate and detailed repair information for inclusion on the Repair Order
- Obtains supervisor permission to complete diagnosed repairs and/or add additional repairs to a repair
- Communicates with parts department personnel to obtain or order the parts necessary to repair vehicles
- Performs road test on customer vehicles to assist in problem isolation or to verify repair procedure
- Tracks and charges clocked hours to the proper corresponding Repair Order operation
- Writes up clear, accurate, and detailed repair description of each operation on the corresponding Repair Order, to include a description of the cause of failure and the correction and/or repair procedure used
- Interacts with customers in a professional and positive manner
- Assists other technicians with repair procedures as needed