Digital Content Devlpr, HR

This job posting is anticipated to remain open for 30 days, from 16-Oct-2026. The posting may close early due to the volume of applicants.

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns.

Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.

People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.

View our Purpose, Inclusion and Citizenship Report.

¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.

The Human Capital Division is looking for a Digital Content Developer to join the HR Process Support department in Associate Services. The Digital Content Developer will be responsible for the development, editing, and publishing of complex web-based content and functionality to the Gateway, a portal of HC & Technical content used by Home Office & Field associates. The HC Digital Content Developer will collaborate successfully with key stakeholders in Human Capital & Digital to deliver content that meets standards and business objectives.

Responsibility Summary:

• Develop, edit and publish complex coding on web pages to a website for the home office associates or branch associates utilizing web design best practices, technologies and resources.
• Design, publish and maintain complex content with dynamic functionality, including web-based and email forms.
• Ensure that content is consistent, concise, easy to use, conforms to standards, and is properly linked.
• Collaborate with business areas on content to ensure accurate and up-to-date information.
• Facilitate discussions and requirements gathering sessions with subject matter experts and end users to ensure content meets business objectives.
• Execute technical projects that implement easy-to-use and beneficial self-service content that enables our associates to provide client service excellence.
• Assist with Digital rollouts of new technology, testing, requirements and best practices.
• Participate in the testing, execution and deployment of future ServiceNow software updates that may impact the Gateway portal.
• Work with JonesLink department to ensure code within content is accessible and meets technical standards including accessibility and SEO.
• Develop & deliver training or standards with the department.
• Act as the single journey owner of the Gateway platform, ensuring the most relevant and timely content and functionality is presented and available to associates.

Qualifications Required for the role:

• Bachelor's degree in computer science or related field preferred
• 3 to 5 years experience in website content development, coding, form development or intranet/internet authoring and publishing procedures
• Experience in web design/writing principles, JavaScript and HTML required.
• Experience with web content management systems such as Oracle Content Management, Dreamweaver, Sharepoint, Search Engines, Adobe Acrobat, Adobe LiveCycle etc.
• Experience with testing various stages of content in a development (Clone) environment before final implementation

Span of Influence:

• Drives for results by developing easy-to-use content that serves as a knowledgebase for associates in the field and at home office.
• Prioritizes all technical requests and work or re-assigns them as needed.
• Reduces costs to the firm by developing and maintaining effective content and error-free code, which results in fewer service contacts and boosts client service excellence.
• Acts as a department resource for technical questions.
• Execute reports and analyze data from Gateway, to provide insights and ascertain what knowledge is effective or not effective in partnership with content owners

Decision Making

• Communicates openly and works with leader using existing procedures, processes, and guidelines to prioritize and complete work by established deadlines.
• Makes high-level design decisions on web pages and forms in relation to site navigation schemes and architecture.
• Thinks strategically to solve issues that are more complex or that do not fit with established processes.

Problem Solving:

• Puts the client first by collaborating with business owners to determine whether the content is usable.
• Assists in analyzing and improving content design and code to standardize processes, reduce rejection rates, and streamline workflows for the branch.
• Troubleshoots JavaScript and HTML code.
• Collaborates with stakeholders to develop content and design that support business area objectives.

Candidates that live within in a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with preference for Tuesday through Thursday.Awards and Accolades :

• 100 Best Workplaces for Millennials in 2022, published Fortune July 2022, Great Places to Work data as of March 2022. Compensation provided for using, not obtaining, the rating.

• Edward Jones was recognized as one of the Best Workplaces for Millennials by Great Places to Work and Fortune magazine. The privately held firm ranked No. 2 overall, in its fourth appearance on the list.

• 2022 Fortune Best Workplaces for Women, published September 2022, research by Great Places to Work, data as of August 2021. Compensation provided for using, not obtaining, the rating.

• Edward Jones has been named to the 2022 Best Workplaces for Women list by Great Places to Work and Fortune magazine, ranking No. 45.

• 2022 Fortune's 100 Best Companies to Work For, published April 2022, research by Great Place to Work, data as of August 2021. Compensation provided for using, not obtaining, the rating.

• For the 23rd time, Edward Jones has earned a spot on the Fortune 100 Best Companies to Work For ranking by Great Places to Work and Fortune magazine. Edward Jones ranked No. 35 on the prestigious 2022 list.

• 2022 Best Places to Work For LGBTQ+ Equality, Great Place to Work in partnership with Human Rights Campaign Foundation, published Equity Magazine January 2022, data as of July 2021. Compensation provided for using, not obtaining, the rating.

• Edward Jones scored 100 percent on the Human Rights Campaign Foundation's 2022 Corporate Equality Index (CEI) the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality. The ranking designated Jones as one of the best places to work

At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.

Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones

Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.