Digital Content Writer/Sr. Digital Content Writer - Wealth Client Experience

Fidelity will not provide immigration sponsorship for this position.

Job Description:

The Role

As a digital content writer/instructional designer or senior writer/designer on the Client Learning Design (CLD) team, you will design, develop, and deliver a variety of technical digital content and learning solutions that support external clients using the Wealthscape(SM) platform, including online help, standard operating procedures, conceptual and reference information, eLearning, and job aids.

The Team

The CLD team is focused on new innovations and methodologies to close learner gaps by providing meaningful technical digital content and learning experiences for our clients. In this role, you will design and write technical and learning documentation that supports our clients’ onboarding and successful active use of our platform. You will also collaborate with fellow content writers/designers, subject matter experts (SMEs), trainers, and other cross-functional business partners to develop these high-quality experiences.

The Expertise and Skills You Bring

• 3-5 years of digital content writing, technical writing, or learning/instructional design in a corporate setting.
• Strong written and verbal communication skills.
• Ability to learn and adopt tools quickly.
• Understanding of how to simplify complex concepts for target users.
• Write clear and concise content for target audience.
• Effective time management, organization, and prioritization skills.
• Balance multiple projects and tasks simultaneously.
• Manage tasks, issues, and solutions independently.
• Understanding of user-centered writing and design.
• Experience with HTML a plus.
• Experience in financial services and Wealthscape a plus.
• Bachelor’s degree in English, Communications, or related field preferred.

The Value You Deliver

• User focused through content design, writing, and delivery.
• Make content decisions independently following analysis, feedback, and input you have received.
• Value and implement team and strategy standards, styles, and templates to write accurate, well-designed, and effective content.
• Actively collaborate with other team members and proactively contribute ideas to ensure a consistent, unified approach to content solutions that reflect our team brand.
• Effectively run projects and consistently meet deadlines while demonstrating accuracy, attention to detail, and ownership of projects from start to finish.
• Contribute to discussions outside of day-to-day writing and development, such as emerging learning theories/approaches, analytics, user experience, and other relevant areas.
• Samples of digital content, technical writing, or learning/instructional design work required

Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

The base salary range for this position is $66,000-125,000 USD per year.  

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.   

We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home.  These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career.  Note, the application window closes when the position is filled or unposted.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

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