Labor Category / Position Title: Digital eCommerce Analytics Specialist (Mobile) Senior
Special Skillset (Optional)
The OCM & Mobile Delivery Lead is responsible for reviewing and improving the enterprise-wide mobile device strategy; defining and evolving the delivery and support of mobile devices to Client employees.
The role will assist with continuous improvement of mobile procurement to meet the business department requirements and timing, configuration of devices in the mobile device management application, planning for distribution to employees nationwide, and supporting employee adoption as they transition to more mobile field-technology.
This role will work closely with the DT OCM Change Management leads, Supplier Management, Engineering, Mechanical, Transportation, Facilities, Network, Enterprise Architecture, and Digital Technology teams to ensure mobile solutions meet the needs of the business.
Responsibilities
Evaluate current processes & recommend improvements for device lifecycle management (procurement to retirement)
Define a standardized, scalable mobile device operating model & establish clear ownership and decision rights across teams; define controls for compliance, cybersecurity, and audit readiness
Initiate standardized enrollment models (zero-touch, supplier provisioning) and align identity, access and device compliance policies to improve reporting and analytics for leadership decision-making; maximize usage of Apple Business Manager and Microsoft Intune
Partner with Operations, OCM and Supplier Management to forecast device demand and volume; evaluate supplier-side device configuration, enrollment, and staging options; Identify opportunities for cost savings, consolidation, and contract efficiency; Build ROI models aligned with Client funding and budget cycles
Mobile Device Support
Analyze mobile device management settings and process
Provide suggestions for improvement and enablement of bringing current operations to scale
Travel nationwide to Mechanical and Engineering construction & maintenance locations to support training sessions and device readiness
Assist with ensuring user readiness (mobile device access, application and environment setup)
Required Skills and Experience
Experience leading an enterprise-wide mobile device modernization, transformation, or mobility program
Experience supporting large, distributed workforces
Demonstrated ability to convert manual processes into structured, repeatable, digital workflows with clear governance, ownership, and controls
Experience developing dashboards, metrics, scorecards, and reporting routines using tools such as Tableau, Jira, Confluence, Figma, Excel, SharePoint, Power BI, or similar platforms
Excellent written and verbal communication skills
Familiarity with agile delivery, organizational change management, continuous improvement, and process standardization methodologies
Certifications such as SAFe, Prosci, Kotter, PMP, and related credentials are preferred
Travel Time Expected
Moderate to frequent to support mobile devices (25-50%)
Occasional onsite presence for executive workshops, operational reviews, and stakeholder sessions as needed
Justification Support multiple OCM efforts, including training in the field.
***Lumen and / or its clients will not provide equipment (Laptop, monitor, etc.) to the selected contractor. The contractor must have their own equipment. Access to a virtual desktop set up (software) will be provided by Lumen s client, allowing the user access to the required systems and technology.***
Lumen Solutions Group Inc. is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.