Summary

Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we’ve been part of the national landscape, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina … and much more. We are one of the nation’s leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!

Description

Position Purpose:

We’re hiring a Digital Implementation Lead to join our Digital Experience team. You’ll work closely with the Senior Product Designer and others across Digital Experience to translate customer needs, business goals, and product strategy into innovative digital solutions. You’ll lead solution research, help shape solution design in partnership with our technical team, and carry initiatives through implementation and launch.

As initiatives move into delivery, you’ll manage project priorities, timelines, risks, dependencies, testing, and cross-functional coordination. You’ll partner closely with business stakeholders, our technical team, vendors, and the broader Digital Experience team to ensure solutions are delivered on time, within scope, and in a way that stays true to the intended customer experience and business objectives.

Location:

This is a full-time hybrid (40-hour/week). Local candidates highly preferred.

Sponsorship:

This position is not eligible for sponsorship now or in the future. 

What You’ll Do:

•   Elicit and document user requirements to meet a business objective. Identify and validate requirements and organize the information into a logical document using business analysis models that is understood by the customer and Information Systems.
• Respond to questions and ensure understanding of why the business solution was chosen. Guide both technical and customer departments in the development of the systems
• Ensure the accurate deployment of solutions through review of problem logs, assisting with test plans and test matrices, and other analysis activities
• Validate the business need for solutions to business problems and process improvements.
• Facilitate the transfer of knowledge about the "big picture" direction of the business units to others who support them.
• Provide input on the business direction for system changes.
• Mentor less experienced business systems analysts.

  To Qualify For This Position, You’ll Need The Following:

  Required Education

• Bachelor's degree in a job-related field OR,
• An additional 4 years of job-related work experience OR,
• Associate's degree and an additional 2 years of job-related work experience.

  Required Work Experience:

• 6 years of IT business analysis experience.

  Required Skills and Abilities:

• Demonstrated expertise in the concepts of the supported business unit.       
• Demonstrated knowledge of standard industry practices and procedures for the business unit.
• Able to communicate effectively with technical and non-technical audiences, including the ability to express complex technical and business concepts to all management levels, peers, and the business units.
• Able to influence and negotiate solutions to business problems. Strong teamwork and interpersonal skills.
• Understands how IT affects an organization and is able to link it to business processes.
• Excellent analytical and conceptual skills.
• Able to read and comment on test plans and test matrices, project plans, and scope and design documents.
• Has a conceptual understanding of project management techniques.

  We Prefer That You Have The Following:

• 2+ years leading the implementation and delivery of customer-facing digital products and solutions.
• Experience delivering software development, system integration, or technology modernization initiatives in partnership with business and technical teams.
• Knowledge of software delivery methodologies and experience managing implementation timelines, dependencies, risks, and production releases.
• Experience evaluating business needs, researching digital solutions, and developing implementation recommendations.
• Experience working with websites, member portals, content management systems, and digital experience platforms, including an understanding of system integrations, application architecture, and how digital experiences connect to backend systems.
• Proven ability to influence stakeholders, build cross-functional relationships, and drive progress without direct authority.
• Demonstrated ownership mindset with strong communication, organizational, and documentation skills, including maintaining project requirements, decisions, and implementation artifacts.

  Preferred Software and Tools:

• Adobe Experience Manager (AEM)
• Azure DevOps, Jira, or similar work management tools
• Microsoft Project, Smartsheet, or similar project planning tools
• Microsoft 365 collaboration platforms
• Visio, Lucidchart, Mural or similar process mapping and documentation tools
• Figma or similar design collaboration platforms

  Our Comprehensive Benefits Package Includes the Following:

  We offer our employees great benefits and rewards. 

• You will be eligible to participate in the benefits the first of the month following 28 days of employment.  
  • Subsidized health plans, dental and vision coverage
  • 401k retirement savings plan with company match
  • Life Insurance
  • Paid Time Off (PTO)
  • On-site cafeterias and fitness centers in major locations
  • Education Assistance
  • Service Recognition
  • National discounts to movies, theaters, zoos, theme parks and more

  What We Can Do for You:

  We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

  What To Expect Next:

  After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.

  Equal Employment Opportunity Statement

  BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

  We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

  If you need special assistance or an accommodation while seeking employment, please email

  mycareer.help@bcbssc.com

   or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

  We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information.

  Some states have required notifications. Here's more information.