Digital Media Engineer

Position Summary:

The Digital Media Engineer is a highly technical, hands-on support role responsible for the administration, maintenance, and optimization of media technology systems and workflows across the organization. This position supports audio/video/photography infrastructure, encoded media environments, digital asset management systems, video post-production operations, and live production workflows. The role is responsible for maintaining standard operating procedures for media encoding, asset organization, content archiving, and digital distribution platforms while ensuring the reliability and performance of media technology systems.

The Digital Media Engineer provides technical support for audio/video machine rooms, production control rooms, media servers, content delivery networks (CDNs), encoding platforms, streaming platforms, and digital archive systems. Responsibilities include media technology maintenance, technical troubleshooting, live stream graphics creation, event programming and support for encoders and streaming systems, media asset fulfillment, and administration of storage environments including archive and backup systems.

This position also supports post-production workflows, including video editing and content preparation, creative research, collects and reports web and streaming analytics, collaborates with ministry and production stakeholders, and provides technical support for live events and productions as needed. The successful candidate will possess strong technical expertise, exceptional organizational skills, and the ability to maintain high levels of system reliability while supporting the evolving media and communications needs of the organization.

This position offers a pay rate of $55.00 per hour with a 30-hour weekly schedule.

Essential Duties and Responsibilities:

Live Streaming & Encoding Operations

• Administer and execute live streaming operations, including encoder programming, event creation, stream configuration, website scheduling, and troubleshooting across encoding platforms, content delivery networks (CDNs), and digital properties.
• Monitor stream performance and resolve issues to ensure reliable delivery of live and on-demand content,

 Encoded Media Administration

• Maintain and support encoding environments and media processing workflows.
• Perform server backups, file transfers, media transcoding, content validation, and asset ingestion into Digital Asset Management (DAM) systems.
• Develop and maintain standard operating procedures and best practices for encoded media workflows.

Content Delivery Network (CDN) Management

• Administer CDN platforms, including stream setup, media asset management, metadata tagging, playlist creation and updates, and content publishing.
• Troubleshoot and resolve technical issues, support tickets, and delivery-related challenges across web and streaming platforms.

Media Asset Management (DAM)

• Ingest, organize, archive, and distribute digital media assets across multiple storage and management platforms.
• Ensure adherence to established naming conventions, metadata standards, file structures, retention policies, and asset lifecycle management best practices.
• Fulfill internal and external media asset requests and facilitate secure media sharing throughout the organization.

 Broadcast Graphics Systems Support

• Program, prepare, and operate Chyron graphics systems for live and recorded productions.
• Create and maintain graphic assets, templates, playlists, and data-driven content while supporting hardware and software maintenance activities.

Video Production & Post-Production

• Perform video editing and content preparation for video-on-demand, streaming, social media, and other digital distribution channels.

 Technology Maintenance & Troubleshooting

• Collaborate with IT and engineering teams to maintain and support broadcast, streaming, storage, and network-based media infrastructure.
• Participate in system testing, performance evaluation, issue remediation, and ongoing technology improvements.
• Troubleshoot hardware, software, network, and workflow issues to maintain high system reliability and operational continuity.

Technical Documentation & Workflow Management

• Develop, maintain, and update technical documentation, operational procedures, engineering records, and workflow diagrams.
• Track maintenance activities, system changes, and technical issues to support operational excellence and knowledge sharing.

Analytics & Reporting

• Collect, organize, analyze, and distribute website, streaming, and digital audience metrics.
• Generate reports that support operational decision-making, audience engagement analysis, and platform performance evaluation.

Project Support & Stakeholder Collaboration

• Support media technology projects, upgrades, installations, and workflow enhancements.
•  Collaborate with ministry partners, production teams, communications staff, IT personnel, and external vendors to identify requirements and deliver technical solutions that support organizational objectives.

Required Knowledge, Skills, and Activities:

• Strong understanding of audio/video systems, broadcast technology, media encoding, content delivery networks (CDNs), and digital media workflows.

• Experience supporting Digital Asset Management (DAM) systems, media archives, storage infrastructure, and content lifecycle management.

• Solid understanding of non-linear editing systems and post-production workflows, including video editing, media preparation, and content delivery.

• Working knowledge of live production graphics systems and workflows a plus.

• Experience maintaining, troubleshooting, and administering media technology systems, including servers, storage platforms, encoding systems, and production infrastructure.

• Knowledge of media file formats, video codecs, encoding standards, metadata management, and asset organization best practices.

• Ability to diagnose and resolve technical issues across production, streaming, broadcast, storage, and networked media environments.

• Strong organizational skills with the ability to manage multiple projects, priorities, and deadlines in a fast-paced production environment.

• Ability to communicate highly technical information clearly and effectively to both technical and non-technical stakeholders.

• Experience creating and maintaining technical documentation, operational procedures, workflow documentation, and system records.

• Ability to analyze and report website, streaming, and digital audience analytics.

• Working knowledge of archive technologies, including LTO, RAID, and other media storage and preservation systems.

• Understanding of Episcopal liturgy and the unique production requirements associated with church services, worship experiences, and faith-based programming.

• Strong interpersonal skills and the ability to collaborate effectively with ministry partners, production teams, communications staff, IT personnel, and external vendors.

• Ability to work independently, exercise sound judgment, and complete assignments with minimal supervision.

• Strong attention to detail, problem-solving abilities, and a commitment to maintaining high standards of technical quality and operational reliability.

• Demonstrated experience in live event support including streaming operations, and webcast production environments.

• Optional: Photography production experience.

Required and Preferred Education, Experience, and Credentials:

• Minimum 5 years’ experience in field
• Bachelors Degree or equivalent work experience.