Job Description
Digital Operations - Program Manager
Job Number: 26-04460
Job Number: 26-04460
Be part of a company that delivers life-changing healthcare solutions. ECLARO is looking for a Digital Operations - Program Manager for our client in Lawrence Township, NJ.
ECLARO’s client is a leader in the Biopharmaceutical Industry, providing quality, innovative, and affordable medicines that make a difference in the lives of patients all over the world. If you’re up to the challenge, then take a chance at this rewarding opportunity!
Position Overview:
- The Launch Manager is a dedicated, contract-based role embedded within a single brand's Core and Full Matrix launch teams.
- Working in close partnership with the Brand Lead, the Launch Manager is responsible for the day-to-day operational management of the launch: driving the launch plan, facilitating cross-functional governance, maintaining the Lx Playbook, and ensuring the team stays on track against the enterprise-wide Launch Excellence (Lx) roadmap - from Launch Initiation through Launch Planning & Execution and into Post-Launch.
- This role does not set brand strategy; it operationalizes it, ensuring the full matrix team (Medical, Marketing, Market Access, Regulatory, and other functions) executes against a well-governed, transparent, and continuously updated launch plan.
Responsibilities:
- Launch Governance & Team Enablement:
- Support the Brand Lead in forming the Launch Core and Full Matrix Teams, ensuring appropriate 3M (Medical, Marketing, Market Access) representation.
- Ensure all launch team members have access to, and are onboarded onto, the Lx Playbook and related Lx Resources.
- Schedule and support facilitation of all launch project meetings and workshops, ensuring content is prepared in advance by the Full Matrix Team.
- Establish and maintain core meeting cadences (Core Team, Full Matrix Team, and governance reviews) in line with the Lx Operational Guidance.
- Provide reports and dashboards that support decision-making and cross-functional communication for the Brand Lead and Senior Leadership.
- Support tangential launch-related projects in case someone is asked to manage something additional to the direct launch project (i.e. launch meeting, unblinding process, etc.) as requested by the brand / launch lead.
- Launch Plan & Lx Playbook Management:
- Own active, day-to-day management of the launch plan within the Lx Playbook, ensuring cross-functional deliverables, milestones, dates, and owners are accurate and continuously updated.
- Track launch-critical, regulatory, and reimbursement milestone dates and validate them regularly with the Brand Lead and functional leads.
- Monitor the Lx Playbook dashboard on a weekly basis, flagging at-risk items, interdependencies, and gaps proactively.
- Lead launch scenario and mitigation planning in collaboration with the Core Team.
- Provide ongoing navigation and utilization support to active team members.
- Prioritization Grid & Promotional Materials Coordination:
- Collaborate with all MLR (Marketing, Legal, Regulatory) stakeholders to build and maintain the Prioritization Grid as the single source of truth for cross-functional promotional materials.
- Track status and progress of all launch materials, analyze the grid for gaps, and support the Promotional Materials Manager in day-to-day MLR review management, as needed.
- Partner with Marketing Ops Manager to support prioritization and force-ranking of materials ahead of Reconciliation reviews to enable on-time 'In Market' / 'Go-Live' execution.
- Key Meeting & Milestone Facilitation:
- Schedule and co-facilitate (with the Brand Lead) the Full Matrix Team Kick-off Meeting, Walk the Walls Review, and Go-Live Readiness Review.
- Drive team preparation and follow-up for each milestone review, including agenda-setting, pre-read materials, and action-item tracking.
- Lead post-launch Reconciliation and 'In Market' / 'Go-Live' tactic tracking, capturing actual go-live timing and reporting to the Full Matrix Team.
- Lead logistics for Post-Launch Command Center meetings, facilitating agenda development and pre-work status reporting across functions.
- Administer the post-launch Launch Review & Survey process, including survey distribution, results consolidation, and reporting to the Full Matrix Team.
- Communication & Stakeholder Management:
- Execute the launch communication plan, ensuring timely, accurate updates to Core and Matrix Teams at each stage of the launch (kickoff, tactics updates, milestone reviews, regulatory approval, go-live status).
- Act as a key liaison between the Brand Lead, Full Matrix Team, and the enterprise Lx Team for support, training, and best-practice guidance.
- Success Metrics:
- Launch plan and Lx Playbook maintained at a high level of accuracy and currency (weekly updates, no missed critical dates).
- On-time execution of key governance meetings (Kick-off, Walk the Walls, Go-Live Readiness) per the recommended timeline.
- Minimal gaps or delays identified during Reconciliation and 'In Market' / 'Go-Live' tracking.
- Positive feedback from Full Matrix Team via the post-launch Launch Review & Survey.
Required Qualifications:
- Bachelor's degree in a relevant field (Life Sciences, Business, Marketing, or related); advanced degree, a plus.
- 5+ years of experience in pharmaceutical / biotech commercial operations, brand marketing, project management, or launch management.
- Demonstrated experience supporting or managing at least one product launch in a matrixed pharma / biotech environment.
- Strong project management skills, including experience with cross-functional milestone tracking tools / platforms (e.g., launch playbooks, Smartsheet, MS Project, or equivalent).
- Working knowledge of the pharmaceutical promotional review process (MLR / PRC) and standard launch governance practices.
- Excellent meeting facilitation, stakeholder management, and written / verbal communication skills.
- Highly organized, detail-oriented, and comfortable driving accountability across functions without direct authority.
- Cross-functional collaboration and matrix influence.
- Structured project and risk management.
- Proactive communication and executive-ready reporting.
- Attention to detail balanced with big-picture launch awareness.
- Adaptability in a fast-paced, ambiguous, pre-commercial environment.
Preferred Skills:
- PMP certification or formal project management training.
- Prior experience with Client or a comparable enterprise Launch Excellence / launch playbook capability.
- Experience supporting launches across multiple markets / geographies.
- Familiarity with regulatory and reimbursement milestone tracking (e.g., FDA approval processes, HTA submissions).
Pay Rate: $64.28 - $68.18 / Hour
If hired, you will enjoy the following ECLARO Benefits:
- 401k Retirement Savings Plan administered by Merrill Lynch
- Commuter Check Pretax Commuter Benefits
- Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
If interested, you may contact:
June Binuya
junethel.binuya@eclaro.com
212-804-7476
June Binuya | LinkedIn
Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.
Numbers & Facts
| Location | Lawrence Township, NJ |
| Industry | Staffing/Employment Agencies |
| Salary | $64.28–$68.18 Per Hour |
| Company Size | 500 to 999 employees |
| Year Founded | 1999 |
| Website | http://www.eclaroit.com |
About Company
Eclaro is a Business and Technology Consulting Firm that connects top talent with opportunities nationwide. We have direct access to Hiring Managers from leading Fortune 1000 organizations in almost every industry segment, with particular expertise in:
• Technology and Business Consulting
• Financial Services and Insurance
• Pharmaceuticals and Life Sciences
• Consumer Products, Public Sector, and Utilities
Eclaro provides fully customizable, comprehensive talent acquisition and management of seasoned professionals through a number of business models, including:
• Consulting
• Professional Hiring
• Global Integrated Delivery™
• Managed Services
Eclaro recruits and manages a staff of highly skilled individuals in an array of specialized disciplines enabling our clients to leverage new opportunities, respond to increased and changing demands, and increase their profitability.
Eclaro’s Management Team averages over 25 years of experience in partnering with clients in technical, corporate operations and human capital solutions. We hold ISO 9001:2008 certification and have achieved SOC 2 Type 2 certification in Security, Availability and Confidentiality. Eclaro’s decades of expertise and collaborative practice have proven that The Right People are The Answer.
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