Digital Ops Coordinator

Behind every great online shopping experience is a team making sure everything works exactly as it should. We're looking for a detail-loving, tech-curious problem solver to join our Digital team as a Web Operations Coordinator. You'll help test and troubleshoot website enhancements, develop and manage test cases, investigate issues, and collaborate across Digital, Marketing, SEO, and Web teams to keep our online experience running smoothly.

A Sampling of What You'll Do:

• Perform website testing using multiple browsers and devices
• Assist in producing digital versions of our print catalog
• Use the website's API client to troubleshoot issues with customer experiences, and data related issues
• Collaborate with web merchandisers, SEO specialists, marketing experts, and developers to identify new test cases related to website enhancements, and upgrades.
• Work with customer service testers to execute test cases and identify causes of failures.
• Work with Marketing and Digital teammates to improve our customers' online experience.

Who We're Looking For:

• Candidates with Associates degree in Computer Science, one year of IT or e-commerce operations experience, or equivalent experience.
• Candidates that have completed a Web certification program are welcome and encouraged to apply!
• Experience with HTML, and test case development is preferred, but we will train the right person.
• The Web Operations Coordinator does not actively write code, but being able to read/understand code, is a bonus.
• The ability to communicate effectively, exhibit sound judgment, and work in a team environment is essential.
• Willingness to learn new systems, and skills in an open collaborative environment.

Where We Are: 5650 Main St, Manchester Center, Vermont

What We offer:

• A team-oriented culture filled with truly "good" people
• We have flexible working hours as well as work from home days, for our Vermont residents, to accommodate your personal life.
• New Hampshire, and New York applicants will be required to work in office 5 days a week.
• An onsite wellness center including free wellness, acute care visits and programs with Licensed Family Nurse Practitioner
• Onsite fitness facilities
• We offer a generous employee discount
• We offer a competitive salary package, 401-K, commuter benefit, dental, vision, an ICHRA employer contribution for medical insurance, contributions to the cost of childcare, employer paid life, short-term and long-term disability, voluntary life insurance, accident, hospital and critical illness, auto insurance, home insurance, recreational toys insurance
• Potential for quarterly bonus after first year.
• Numerous philanthropic programs including paid volunteer hours and matching charitable contributions

About Us:

The Vermont Country Store is one of the most unique and beloved companies in America. Orton Family owned since 1946, the company offers a comprehensive assortment of high-quality, practical and hard-to-find goods through its catalog, website and two stores in Weston and Rockingham, Vermont. Despite the company's image as an old-fashioned country store, The Vermont Country Store is a champion of innovation in our marketing, our operations and as an employer of choice. For two years running, The Vermont Country Store has earned the #1 ranking in the Universal Service Provider category of Newsweek Magazine's Best Online Shops, placing ahead of Amazon, WalMart, Target and other industry leaders. Come join our high-performing team who collaborate, innovate, and deliver strong results. We're committed to seeking life-long learners, promoting from within and creating long-term opportunities for those who excel. We welcome you to apply even if you don't check all the boxes. We hope you'll consider joining us and see where a career with us can lead you.