Understand business objectives and customer needs, identify creative ways to leverage capabilities, and develop innovative solutions to meet those needs.
Work closely with Technology as key partner interfacing back with business teams to be responsible for and ensure best-in-class delivery and customer outcomes
Primary liaison between the Company and contracted third party servicing Partners.
Establishes and maintains effective working relationships with the product operations team.
Monitors and improve processes related to third party servicing to minimize risks and to ensure corporate reputation remains intact.
Conducts contract testing to ensure compliance with AEMP 10 requirements.
Oversees and evaluates the implementation of new products and services offered by Company at each third-party vendor to ensure quality and appropriate risk mitigation.
Collaborate effectively with all stakeholders and partners to ensure regulatory compliance
Partner with Operation Excellence, Business, Product Management teams among others to identify gaps, create new processes and streamline processes
Strong analytical discipline, solution-oriented mindset, and focus on outcomes
Strong project/product management skills and demonstrated ability to manage multiple business priorities
Ability to build strong relationships, communicate effectively and lead through influence
Knowledge of Third-party monitoring, SLA tracking / Progress reporting and Process controls
Responsible to ensure supplier compliance of AXP standards/requirements
Drive departmental standards and audit /review remediation.
Serve as an escalation point for Partner related issues and incidents
Knowledge of Third-party lifecycle activities Pre-contract, Post-Contract and Termination
Demonstrated ability to quickly adapt to changing circumstances with a will to win
Knowledge of risk management functions / familiarity with standard processes and tools; knowledge of those relevant to third-party relationship management will be a plus.
Knowledge of Operational Risk Events / Corrective Action Plans and management of Third-party tracking
Maintain Vendor oversight for PRSAs and Controls
Support Financial management including Invoice/SLA Credit validation and monitoring for accuracy
Support Third-party monitoring/tracking of Business Continuity and DR exercises and validation results
Qualifications:
Minimum of 6+ years of vendor and contract management experience
Strong relationship-building skills with ability to effectively influence, collaborate and work across multiple business groups and functions
Ability to work independently with minimal supervision
Strong organizational, negotiation and communication skills
Ability to drive and manage multiple projects/ priorities to completion; meet deadlines
Analytical and displays thought leadership by being able to transform ideas to actionable plans
Ability to execute under pressure
Demonstrated proficiency in Microsoft Office related products (Excel, PowerPoint, Project, Word)
Proven effective people leader skills
Experience working in or with various governance and 2nd and 3rd lines of defense organization to support, challenge and promote objectives.
College degree preferred
Numbers & Facts
Location
Phoenix, AZ
Industry
Other/Not Classified
Company Size
100 to 499 employees
Skills
Alliance/Partner Marketingunmatched
Analysis Skillsunmatched
Communication Skillsunmatched
Corrective Actionunmatched
Financial Managementunmatched
Maintain Complianceunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft PowerPointunmatched
Microsoft Product Familyunmatched
Microsoft Wordunmatched
Multitaskingunmatched
Negotiation Skillsunmatched
Organizational Skillsunmatched
Process Control Engineeringunmatched
Process Developmentunmatched
Process Improvementunmatched
Product Managementunmatched
Progress Reportsunmatched
Project/Program Managementunmatched
Regulatory Complianceunmatched
Relationship Managementunmatched
Riskunmatched
Risk Managementunmatched
Sales Managementunmatched
Service Level Agreement (SLA)unmatched
Testingunmatched
Thought Leadershipunmatched
Time Managementunmatched
Vendor/Supplier Managementunmatched
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