Digital Services Representative

Our goal is to be an Employer of Choice, and it takes all of us to achieve this.  That’s why all Commonwealth Credit Union Team Members are expected to live our Team 1 culture in all facets of their position.  Our team is committed to ‘bettering lives through our passion to serve’ and this includes everyone - from our team members to the people in the communities we serve.  We do this best when we appreciate each other for our differences, foster connections, and ensure an inclusive environment where everyone can thrive and be successful.

The Digital Services Representative is responsible for digital products and services, including internal and external technical support, product enhancements, upgrades and research. Our digital banking products include Bill Pay, eStatement, Zelle, and any other products we may deploy. They provide digital banking support to members and all areas of the credit union.

This position will be responsible for the administration of all the back-office portals. The Digital Services Representative helps management coordinate all aspects of digital banking, and encourages ownership and quality in the delivery of digital banking products and services. They assist with the overall delivery of the best possible products and experience for our members.

The duties and responsibilities of a Digital Services Representative include but are not limited to:

• Providing direct support to our members by phone, secure message, and email. This support will include working at least one Saturday per month.
• Completing administrative changes necessary for digital banking. This includes maintaining all of the back-office users, rights, and password resets for all digital banking products and any other services we deploy. 
• Conducting research and performing troubleshooting to resolve advanced issues, using internal ticketing system to document and track these issues.
• Enhancing expertise and skills related to the role or the industry by actively pursuing development opportunities, such as attending conferences, acquiring certifications, completing learning courses internally or other relevant platforms, and engaging in both internal and external leadership programs.