Digital Solutions Specialist

Role Summary

As a Digital Solutions Specialist, you own the full customer journey - from initial engagement and sale through onboarding and successful platform adoption. You convert inbound leads and proactively engage prospects to promote POOLCORP's SaaS solutions - including our priority platform POOL360 Water Test, and guide those customers through configuration, training, and launch to ensure the platform is set up for long-term success. As a trusted advisor across both the sales and onboarding phases, you minimize friction, maximize satisfaction, and accelerate time-to-value. Your work directly drives new recurring revenue, expands the company's digital footprint, and fosters increased chemical and product sales through digital engagement.

Key Responsibilities

• Respond to inbound lead inquiries via phone, email, and web channels in a timely and professional manner.
• Qualify prospects to understand their needs, decision-making processes, and fit for the platform.
• Conduct tailored virtual demos and presentations, highlighting solution benefits and use cases.
• Manage the sales pipeline and document key interactions, opportunities, and customer feedback in CRM.
• Meet or exceed individual sales targets and key performance metrics, including conversion rate and ARR generated.
• Proactively follow up with leads and nurture relationships to drive deal progression and eliminate roadblocks.
• Maintain up-to-date knowledge of industry trends, competitive offerings, and product updates.
• Lead new client onboarding and solution configuration, remotely or onsite, across POOL360, POOL360 Water Test, and POOL360 Integrations - including new sub-platforms and third-party integrations as they are added to the POOL360 ecosystem, ensuring continued adoption as the platform evolves.
• Develop training sessions and materials tailored to each customer's needs.
• Resolve implementation and technical challenges, documenting and escalating as needed.
• Track activation metrics and customer usage during onboarding.
• Support and onboard customers on new sub-platforms and third-party software as they are integrated into the POOL360 ecosystem, ensuring continued adoption as the platform evolves.
• Transition of customers to the support team upon successful implementation.
• Other related responsibilities as assigned by Manager.

Core Competencies/Skills:

• 2+ years of experience in SaaS sales, onboarding, implementation, or technical account management (inside sales/telesales or B2B technology background preferred)
• Proven track record in meeting/exceeding sales targets
• Training/teaching skills for diverse audiences
• Strong customer focus, consultative sales approach, and troubleshooting ability
• Project management and process documentation skills, with a feedback-driven orientation
• Excellent written and verbal communication skills
• Proficiency with CRM systems (e.g., Salesforce) and digital sales technology
• Ability to quickly learn and adapt to new software integrations and sub-platforms as they are added to POOL360
• High level of initiative, organization, and self-motivation
• Ability to work collaboratively with cross-functional teams
• Bi-lingual is a significant plus but not required

Education

• Bachelor's degree in Business, Information Technology, Marketing, Communications, or a related field required.
• Relevant technical or sales certifications (e.g., SaaS platforms, project management, sales methodology) are a plus.