Digital Technical Product Manager

Description

Essential Functions

• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission.
• Keeps current with new features, functions, and benefits of capabilities.
• Owns QA Regression Testing and User Acceptance Testing (UAT) on Caterpillar digital applications with regular frequency.
• Leverages digital and technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, influence Caterpillar Digital roadmaps, and improve performance.
• Partners with Services, Ent Operations, Parts, etc. to understand how equipment management, service, and eCommerce drive value to the business and customers, who should use it and why.
• Ensures our digital tools connect cleanly across systems, maintaining data quality and support data governance standards.
• Completes data & reporting on Cat Dealer Insights Hub Dashboard.
• Reports on product and customer experience performance against established targets.  
• Supports cross-functional collaboration to help bridge the gap between business, technical and Cat Digital goals and objectives.
• Maintains ownership and management of the Caterpillar eCommerce Configuration Tool (ECT).
• Supports Global Dealer Standard – Revalidation maintenance and monitoring of digital applications.
• Monitors Product Management Lifecycle and prioritization of product support/development.
• Participates in weekly, monthly Caterpillar Digital eCommerce education webinars and training opportunities.
• Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities

• Strong leadership, organizational and interpersonal abilities that can be insightful to real-time decision-making and strategic planning.
• Systems Integration experience with ERP systems, digital tools and ecommerce platforms.
• Works in an environment independently to handle multiple, complex activities in a fast-paced and time-sensitive environment.
• Excellent attention to detail with a proven ability to identify issues and prepare solution(s) that ensure compliance and improvement in performance metrics.
• Ability to provide risk management insights to leadership.
• Knowledge of Agile Methodology.
• Proven ability to capture requirements and obtain an understanding of description, scope, and impact of Cat Digital Programs, Deployments, and Digital Platforms. 
• Proven strategic partner to c-suite, divisional and departmental stakeholders both internal and external (Caterpillar and partners).

Requirements

• Bachelor's degree required.
• 8 years or more of experience in a related field required.
• Project Management Professional (PMP) preferred.
• Product Manager Certification preferred.
• Certified Technical Program Manager (CTPM) preferred.
• Certified Scrum Master (CSM) preferred.

• None

• 30% Travel – to include a limited amount of overnight travel:  HOLT events, Caterpillar sponsored Digital & Marketing Summits, and Industry Conferences.

• This position involves extended periods in a stationary position.
• Occasional movement inside the office to access office machinery, file cabinets, etc. 

• This job is generally performed in a professional office environment.
• This role routinely uses standard office equipment such as computers, phones, and photocopiers.