Digital Transportation- Remote

General Summary & Scope:
Perform all activities related to collecting and submitting parcel shipment proof of deliveries (PODs) and submitting address reroutes to ensure guest escalations are resolved in a timely manner. This individual works closely with guest services to resolve escalated parcel shipment items and to maintain a high level of service.

Principal Duties & Responsibilities: (Essential Functions):
Collect parcel proof of deliveries (PODs) from carrier base external systems and submit via Guest Services internal systems
Submit guest requested Address Reroutes to carrier base
Track escalated POD submissions and address reroute requests via internal database
Assist Guest Services with escalated parcel transportation issues as necessary
Communicate delivery information to carriers as requested to successfully ensure delivery
Manage shipment exceptions, shipment prioritization and expedited shipments. When necessary, assist in tracking shipments and manage daily exceptions to ensure desired service results
Other duties as assigned

Job Requirements:
Minimum 1 years of experience working with a Logistics/Distribution/Supply Chain environment preferred
Working knowledge of SAP.  Must be comfortable learning new software.
Strong analytical skills required
Previous experience managing vendors/carriers preferred
Experience in process improvement and best practices preferred.
Must be self-motivated.
Strong organization and follow up skills
Strong communication skills, both written and verbal
Able to evaluate situations and make informed decisions
Able to perform multiple tasks at the same time
Microsoft Office proficiency required, advanced Excel and PowerPoint skills preferred

Special Position Requirements:
Able to talk to vendors, carriers and DCs on the telephone
Able to maintain a professional image both in person, on the phone and in writing
Flexibility in daily task assignments as assigned

Working Conditions:
Typical office environment
Frequent telephone and desktop computer usage