Dir, Operational Sourcing

What will be my duties and responsibilities in this job?

• Lead operational sourcing execution and buy desk service delivery — 25 % Own the centralized Operational Sourcing function, including intake, triage, buy desk operations, sourcing execution support, and purchasing coordination. Establish service standards, manage prioritization and routing, provide status visibility, and guide business users on purchasing pathways, requirements, timelines, and next steps.

• Execute standard sourcing and purchasing activities — 25% Lead repeatable, lower-complexity sourcing and buying activities in alignment with category strategies, policies, and governance standards. This includes simple sourcing events, “three bids and buy,” quote collection, spot buys, catalog purchases, tail spend, low-complexity renewals, change orders, PO support, and contract administration handoffs. Support medium-complexity RFPs through logistics, supplier communications, documentation, and evaluation coordination.

• Manage buying channel routing and escalation — 15% Apply category rules, preferred supplier guidance, catalog strategies, and sourcing thresholds to route requests to the right buying channel or sourcing pathway. Escalate requests requiring Strategic Sourcing, Governance, Legal, Risk, Finance, or business leadership involvement.

• Drive SLA performance, quality, and continuous improvement — 15% Manage KPIs, SLAs, throughput, cycle time, backlog, rework, documentation quality, and stakeholder service metrics. Partner with Governance & Enablement on reporting, controls, and service standards while identifying bottlenecks, recurring exceptions, and opportunities to improve speed, consistency, automation, and scalability.

• Partner across the sourcing, risk, legal, finance, and business ecosystem — 10%

  Partner with Strategic Sourcing to execute category strategies, preferred supplier programs, buying rules, and supplier consolidation priorities. Coordinate with Governance, Legal, Risk, Vendor Lifecycle, Finance, Accounting, and business stakeholders to ensure clean handoffs, complete documentation, required approvals, and compliant execution.

• Build and lead a high-performing operational sourcing team — 10% Lead buy desk, operational sourcing, junior sourcing, and offshore support resources. Build role clarity, training, service standards, and repeatable work practices while fostering a culture of responsiveness, accuracy, ownership, disciplined execution, and continuous improvement.

• Accountable for operational sourcing team budget, including technology, offshore resources, and external support

• Influences enterprise spend through sourcing event

• Drives cost efficiency through sourcing events

What are the requirements needed for this position? 

Experience

• 10+ years of experience in procurement, sourcing, vendor risk management, or related disciplines
• 5+ years of leadership experience managing global teams and operating models
• Experience designing and implementing transactional, rules driven sourcing or procurement operating models at scale
• Experience with procurement operations (vendor setup, purchase orders, supplier qualification)
• Experience with sourcing technology platforms (e.g., ServiceNow, Oracle, spend analytics tools)

Education

• Bachelor’s degree in Business, Supply Chain, Finance, or related field required

Knowledge and Skills

• Deep expertise in sourcing & procurement operations
• Strong understanding of vendor risk management frameworks and lifecycle controls
• Experience with digital transformation, workflow automation, and AI enablement
• Strong systems thinking and ability to design scalable, enterprise solutions
• Advanced analytics and data-driven decision-making capability
• Executive communication, stakeholder management, and influencing skills
• Ability to balance governance, efficiency, and business enablement

What other skills/experience would be helpful to have? 

• Master’s degree (MBA or related field)
• Experience leading global procurement or sourcing transformation initiatives
• Experience with AI-enabled procurement tools or workflow orchestration platforms
• Experience operating in highly regulated industries

ENT4750 - Dir, Operational Sourcing

Job Grade

14

Pay Range:

$122,400.00 - $204,400.00

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

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What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
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