Dir - Performance Assurance

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you'll be doing…

This leadership position is responsible for leading end-to-end project/program management for the Fiber Engineering and Operations (FE&O) Workforce Strategy and Construction New Product team. As the Director, you will lead a diverse workforce in orchestrating and executing large projects by building strong relationships and partnering with cross functional teams. Responsible for creating long term vision; driving innovation, defining strategy, managing the allocation of resources and responsibility for development and management, field engagement, communications and training; and executing the launch of new technologies.

FE&O is the team of employees responsible for the Installation and Maintenance, Construction, Contract Services, Central Office, Fiber Solution Center, LiveSource and Customer and Operations Support Centers. The products and services that the FE&O team supports are Fios, 5G Home, Copper, High Speed Internet, VoiceConnect and Special Services for Consumer and Business customers.

Key Responsibilities:

• Establish, track, and assess functional KPIs, OKRs, and SLAs to ensure operational results directly support overarching strategic priorities.
• Define, standardize, and enforce operational workflows, SOPs, and governance frameworks to maintain quality control, operational consistency, and regulatory compliance.
• Lead a team charged with the scope and timelines of new construction new products with focus on FiOS Build, Copper recycling, Fiber to the Cell (FTTC), Make Ready/ Obligatory, HireUp contractual obligations, workforce strategy/development, Rural Broadband, the capital management budget that impact our board and government commitments. This includes the fleet and material requirements.
• Manage the project and program management for the Workforce Strategy and Construction New Product teams’ project goals, providing support and guidance to the team.
• Determine the strategy of their team and manage the execution, driving the standards and principles that govern company's development sprint cycles and release execution.
• Drive continuous improvement, leveraging the latest industry knowledge and methods for technical project and program delivery.
• Ensure the organization meets the metrics set-forth by leadership including administrative, auditory, and KPIs.
• Assist in identifying key metrics and validating benefits related to improvement initiatives.
• Manage performance to targets/goals and drive integrated plans, providing regular and routine updates to leadership, including progress, risks, key decisions and resolutions.
• Demonstrate exceptional stakeholder skills by effectively communicating with business leaders at all levels to generate support for recommendations across the organization. The partners include but are not limited to, Labor, Global Supply Chain, Engineering, L&D, EH&S, and Human Resources.
• Coach and develop the team in the proper use of process improvement tools and methodologies to ensure effective and timely completion of work.
• Work with limited direction, usually within a complex and often ambiguous environment, to drive rigorous, fact-based recommendations to senior management while stakeholdering across the organization.
• Maintain telecommunications industry knowledge, to provide solid foundational context for critical strategic projects.
• Partner with FE&O Center and Field Leadership and other Verizon peers to ensure appropriate processes and mechanisms are in place in order to deliver key metrics. Actively review daily, weekly and monthly critical metrics to effect positive customer results.
• Perform regular reviews of the manager team and track performance to the agreements with timely feedback to employees.
• Create an environment for success by regularly meeting with the teams and reviewing projects and deliverables. Build an environment that motivates employees for high performance and growth.
• This position can be located in the following FE&O work centers in VA, MD, DC, NY, NJ, PA, MA, RI and DE.

What we're looking for…

This individual is a proven leader, possessing the ability to inspire and motivate teams, establish strategic direction, and drive impactful results within fast-paced environments. Their strong analytical and problem-solving skills empower them to think critically and make sound judgments.  You enjoy solving problems and driving efficiency every day to ensure client satisfaction while providing the highest value to the business. Their excellent written and verbal communication skills allow them to effectively convey complex information to both technical and non-technical audiences. As a strong team player, they excel at building trust and rapport with stakeholders at all levels. Their collaborative approach and influential nature enable them to drive positive change within an organization.  You’re comfortable leading a technical function complex integrated solutions excite you. You understand our responsibility to our customers, our shareholders, employees and society and you’re excited to help us live up to it.

You'll need to have:

• Bachelor’s degree or four or more years of work experience.
• Ten or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• Experienced people leader with a proven track record of effectively managing and fostering the growth of teams while developing talent, promoting career growth, and inspiring team members at all levels.
• Willingness to travel up to approximately 25% of the time.
• Experience in developing presentations and presenting to senior leaders.

Even better if you have one or more of the following:

• A Master’s degree.
• Lean Six Sigma training
• Experience in outside plant construction, installation, and maintenance.
• Broad business knowledge in telecom and technology space.
• Strong leadership skills, ability to balance multiple projects in a fast-paced environment, and experience building and managing a team.
• Experience managing multiple stakeholders in highly matrixed organizations.
• Experience building scalable processes to improve efficiencies
• Experience building new teams and/or transforming existing teams.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $121,500.00 - $233,000.00.The annual salary range for the Maryland location(s) listed on this job requisition based on a full-time schedule is: $133,500.00 - $233,000.00.The annual salary range for the New York location(s) listed on this job requisition based on a full-time schedule is: $133,500.00 - $233,000.00.