Direct Repair Field Inspector

Description

What You'll Own:

• Property Inspections
  •  Conduct residential exterior property inspections following company standards. 
  •  Identify storm-related damage and accurately document findings. 
  •  Capture detailed photos, measurements, and inspection documentation. 
  •  Utilize technology platforms to complete inspection reports in real time. 
  •  Ensure inspection quality meets carrier and internal expectations. 
• Customer Experience
  •  Serve as the primary in-person representative of Premier Roofing. 
  •  Educate homeowners on the insurance restoration process. 
  •  Set clear expectations regarding project timelines and next steps. 
  •  Build trust through professionalism, communication, and reliability. 
  •  Resolve customer concerns promptly while partnering with internal teams. 
• Operational Execution
  •  Coordinate effectively with centralized sales, estimating, and operations teams. 
  •  Ensure timely completion of assigned inspections and field activities. 
  •  Maintain SLA adherence for inspections, documentation, and customer follow-up. 
  •  Communicate field observations that may impact claim progression or production. 
• Production & Build Support (During Low Assignment Volume Periods)
  •  Conduct pre-build site reviews and verify project readiness. 
  •  Support material deliveries and job start coordination when needed. 
  •  Perform quality assurance visits during active construction. 
  •  Complete final walkthroughs and verify customer satisfaction. 
  •  Assist production with issue resolution and operational requests throughout the project lifecycle. 
  •  Support punch list completion and project closeout activities. 
• Team Collaboration
  •  Work closely with Production Managers, Project Coordinators, Claims, and Inside Sales. 
  •  Share field feedback to improve operational processes. 
  •  Participate in training, coaching, and continuous improvement initiatives. 
  •  Maintain a positive, team-first attitude while adapting to changing business needs. 
• Travel Requirements
  •  Greater than 50% overnight travel is required to support inspections, production activities, catastrophe response, and operational needs across Premier Roofing's service markets. 
  •  Must be willing and able to travel on short notice based on business demand and weather events. 
  •  Travel may include extended assignments in out-of-state markets during periods of increased claim volume. 

What You'll Bring:

• Customer Focus: Creates positive homeowner experiences by communicating clearly, building trust, and following through on commitments.
• Operational Excellence: Executes work with consistency, attention to detail, and accountability. 
• Inspection Quality: Produces thorough, accurate inspections that enable timely claim progression and quality project execution. 
• Communication: Communicates professionally with homeowners, teammates, and partners while documenting information accurately. 
• Adaptability: Thrives in a fast-paced environment with changing priorities and operational needs. 
• Problem Solving: Identifies issues proactively and works collaboratively to resolve them. 
• Time Management: Effectively prioritizes inspections, customer appointments, and operational responsibilities. 
• Accountability: Takes ownership of assignments from initial inspection through project completion support.

What You'll Get:

• Full benefits package – medical, dental, and vision insurance
• Unlimited PTO* (we trust adults to manage their time)
• 401(k) 50% match up to 5%
• Company vehicle (for work-related travel)
• Premier-provided apparel to represent the brand with pride