Director, Agent 365 Performance

Overview

AI agents are transforming how work gets done-and creating new requirements for how organizations manage, govern, secure, and optimize them at scale. Microsoft Agent 365 brings these capabilities together in a unified control plane, helping customers move confidently from experimentation to enterprise-wide adoption. We are seeking a Director, Agent 365 Performance. This individual contributor will own the operating rhythm that brings leaders and functional teams together around priorities, decisions, blockers, and measurable outcomes. The role will consolidate business performance across the customer funnel, translate insights into accountable action, and optimize the cross-functional mechanisms that connect product, go-to-market, licensing, operations, and field execution. This candidate combines business judgment, analytical depth, executive communication, and cross-functional leadership. This candidate will create clarity in ambiguous environments, influencing senior stakeholders without direct authority, and driving measurable follow-through across interconnected workstreams.

The primary location for this position is Redmond, WA. Additionally, there are three other locations where this role may be based. Candidates who do not reside in one of these four areas will be relocated to Redmond.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

Executive forums and decision-making rhythms

• Design and manage executive forums and recurring business reviews that bring leaders together around priorities, performance, customer needs, decisions, and measurable outcomes.
• Establish clear objectives, decision points, preparation requirements, and expected outcomes for each forum so meetings consistently advance the business.
• Partner with leaders and subject-matter experts to develop concise business reviews, recommendations, and decision materials grounded in customer and performance insights.
• Maintain clear records of decisions, owners, actions, dependencies, milestones, and unresolved issues, and ensure commitments receive consistent follow-through.
• Connect decisions across executive forums and operating reviews so important issues move efficiently from insight to resolution.

Business insights, action planning, and customer journey optimization

• Develop a consolidated view of business performance across the customer journey, including trials, activation, usage, conversion, deployment, retention, and expansion.
• Partner with data and functional leaders to create a shared understanding of performance, customer needs, emerging opportunities, risks, and leading indicators.
• Identify and diagnose friction across the customer journey, including product experience, licensing, sales motions, incentives, customer readiness, deployment, and adoption.
• Translate insights into focused action plans with clear owners, milestones, target outcomes, and review points, and track progress against commitments.
• Distinguish isolated issues from broader barriers and bring forward recommendations when leadership decisions or coordinated action are required.

Cross-functional business optimization

• Serve as a strategic partner across Sales, go-to-market (GTM), Business Planning, Finance, Product Management, and Operations to improve overall business performance.
• Bring together product, customer, and go-to-market perspectives to shape priorities and improve the end-to-end customer experience.
• Drive coordinated resolution of issues such as licensing clarity, trial design, incentives, sales readiness, deployment friction, adoption, and expansion.
• Clarify ownership and decision rights, establish effective working rhythms, and ensure leadership decisions are translated into functional plans and measurable actions.
• Bring customer, sales, and partner feedback into product and business planning, and provide leaders with a clear view of business health, dependencies, risks, and recommended interventions.

Other

• Embody our Culture and Values

Qualifications

Required/minimum qualifications

• Masters Degree in Marketing, Computer Science, Business or related field AND 4+ years experience in product marketing, business strategy, product management, business planning, or operations
• OR Bachelors Degree in Marketing, Computer Science, Business or related field AND 6+ years experience in product marketing, business strategy, product management, business planning, or operations
• OR equivalent experience.

Additional or preferred qualifications

• Masters Degree in Marketing, Computer Science, Business or related field AND 8+ years product marketing, business strategy, product management, business planning, or operations
• OR Bachelors Degree in Marketing, Computer Science, Business or related field AND 12+ years experience in product marketing, business strategy, product management, business planning, or operations
• OR equivalent experience.
• Experience leading complex, cross-functional initiatives across product, sales, marketing, business planning, finance, and operations, with accountability for outcomes beyond a single team.
• Experience using business performance data, customer insights, and market signals to identify opportunities, diagnose issues, and drive measurable action.
• Experience developing or influencing go-to-market strategy, including customer acquisition, activation, adoption, usage, licensing, sales motions, deployment, retention, or expansion.
• Experience designing and orchestrating executive business reviews, leadership forums, or other operating mechanisms that translate performance into decisions and accountable action.
• Experience managing a technology business or portfolio with multiple interconnected product, go-to-market, sales, finance, and operational workstreams.
• Experience with software as a service (SaaS), AI, consumption, or usage-based businesses and their acquisition, activation, usage, conversion, retention, and expansion funnels.
• Experience partnering closely with Product Management and Engineering to translate customer, field, and business signals into product priorities and business interventions.
• Experience operating as a strategic integrator across teams, recognizing dependencies and driving issues to resolution without direct ownership of every underlying workstream.

Product Marketing IC5 - The typical base pay range for this role across the U.S. is USD $130,900 - $251,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $272,300 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.