Director, B2B Communications

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, B2B Communications

Overview

The Global Communications team plays a critical role in shaping Mastercard's reputation and demonstrating how the company is powering the future of payments and commerce. Mastercard is advancing new ways to pay and get paid, enabling businesses to operate more efficiently and applying technologies such as artificial intelligence, open banking and digital assets to address real customer needs.

This is a pivotal time for Mastercard, requiring a communications leader who can translate complex products, technologies and business strategies into clear, compelling stories for customers, employees and external stakeholders.

Role

The Director, B2B Communications, reporting to the Vice President of B2B Communications, US, will lead communications strategy across key commercial and innovation priorities, including commercial payments, AI and agentic commerce, digital payments, digital assets, and open finance.

This individual will be responsible for developing and executing communications programs that demonstrate the relevance and value of Mastercard's capabilities, strengthen the company's leadership position and support business priorities. This individual will also contribute to employee communications for the US, connecting employees more closely to Mastercard's strategy, priorities and progress.

This role requires a hands-on communications leader with strong business judgment, deep storytelling capabilities and the ability to translate strategy into high-quality execution across a complex, global organization.

Key Responsibilities

B2B and Commercial Communications

• Lead communications across Mastercard's three business priorities: Commercial and New Payment flows, Core and Services.
• Develop narratives and communications programs that demonstrate how Mastercard helps businesses pay, get paid and operate more effectively.
• Translate products, customer partnerships and business strategies into clear, differentiated and commercially relevant stories.
• Build sustained communications programs that extend beyond individual announcements and launches.

Innovation and Emerging Technology Communications

• Lead communications for AI and agentic commerce, articulating Mastercard's strategy, capabilities, partnerships and role in the evolution of commerce.
• Develop communications supporting Mastercard's work in open finance, crypto, blockchain and other emerging technologies.
• Translate complex technologies into accessible stories anchored in customer needs, commercial applications and tangible outcomes.
• Monitor the competitive, technology and media landscape to identify emerging opportunities and reputational considerations.

Employee Communications

• Lead US employee communications, connecting employees to company strategy and priorities.
• Shape the editorial agenda for greater prioritization and narrative consistency.
• Support town halls, leadership communications and employee engagement.
• Partner with regional, business unit and global employee communications teams to balance global consistency with local relevance.
• Use employee insights and performance data to sharpen communications effectiveness.

Campaign Development, Execution and Measurement

• Design and deliver integrated, earned-first and social-first communications campaigns for key commercial priorities that drive visibility and engagement.
• Identify opportunities to elevate storytelling through media, creators and cultural platforms.
• Ensure campaigns are strategically aligned, creatively differentiated and measurable.
• Establish KPIs to measure campaign effectiveness, engagement and reputational impact.
• Leverage insights and analytics to optimize performance

Media Relations and Cultural Engagement

• Build and maintain strong relationships with reporters across business, B2B, technology, and business segment and vertical outlets
• Drive proactive storytelling that extends beyond announcements to sustained narrative development.
• Engage with influencers to amplify Mastercard's presence in relevant business and cultural conversations.

Executive Communications

• Support senior leaders with media strategy, thought leadership and key engagements.
• Develop clear, compelling messaging and content aligned to Mastercard's commercial priorities
• Identify opportunities to elevate executive visibility across relevant platforms.

Brand Communications

• Drive Mastercard''s Priceless brand story across marquee sponsorships, including Inter Miami, MLB, NY Road Runners, PGA TOUR and Stand Up To Cancer.
• Develop integrated campaigns with marketing teams to reach B2B and B2C audiences at key sponsorship moments.
• Partner with Marketing, Product, Public Affairs and Sponsorship teams to ensure cohesive communications strategies

Qualifications

• Experienced communications professional with a background in B2B, technology, product, corporate or employee communications.
• Proven track record of building and executing high-impact communications programs tied to business and reputational priorities.
• Strong understanding of payments, financial services, technology or other complex sectors.
• Ability to translate complex products, technologies and strategies into clear, compelling communications.
• Excellent writing and storytelling skills across earned, owned, executive and employee channels.
• Experience advising senior leaders and developing executive communications.
• Thrives in a fast-paced, highly matrixed global organization.
• Strong interpersonal skills, with the ability to influence and coordinate across teams.
• Sound judgment, intellectual curiosity and an interest in emerging technologies and the future of commerce.

Corporate Security Responsibility

Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information and networks come with inherent risk to the organization.

The successful candidate must:

• Abide by Mastercard's security policies and practices.
• Ensure the confidentiality and integrity of information.
• Report any suspected security violation or breach.
• Complete all mandatory security trainings.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

THIS POSTING RELECTS ONE OR MORE CURRENT VACANCIES ON OUR TEAM, AND MASTERCARD INTENDS TO FILL THIS POSITION BY 01/12/2027. If the fill date has passed, Mastercard intends to fill this position as soon as possible.

Pay Ranges

Purchase, New York: $174,000 - $286,000 USD