Director, Campus Relations & Visitor Experience

• Direct the implementation, analysis, and administrative operations of visit programs including daily visits, the front desk customer service engagement, and all special event programming such as open house programs, high school counselor and community-based organization programs, Honors College specific events, Destination Delaware, group tours, associate-to-bachelor’s programs, regional receptions, transfer programs, etc.
• Direct, collaborate, and partner with individual college visitor experiences, events-management plans, college senior assistant deans, directors, and/or associate directors in regard to college recruitment processes.
• Provide planning and assessment strategies to collect and analyze data of the visit experience and campus-wide events.
• Analyze and research market trends for higher education enrollment management communications as it relates to event planning and visits.
• Provide strategic vision for events as they relate to recruitment and admissions goals.
• Oversee, lead, manage and inspire staff that support virtual and on-campus recruitment efforts such as daily visits, open house programs, and the Blue Hen Ambassador Tour guide program.
• Serves as the content expert for visits and events in Slate, leading the event management for college partners, and providing Slate training for campus partners (check-in, registration, etc.)
• Manage budgets for open house events, visit experience programs, Blue Hen Ambassadors, and other special programming.
• Supervise the operations of the University Visitors Center building. Serving as the liaison between teams within the Office of Admissions and Division of Enrollment Management to ensure efficient front desk operations, lobby operations, and facilities needs in the client-facing building spaces.
• Assist in the recruitment and file review of first year and transfer students, which may require light travel.
• Perform job-related duties as assigned.

• Bachelor’s degree, master’s preferred, and six years of experience or equivalent combination of education and experience.
• Advanced knowledge of event programming trends and effectiveness for student recruitment and admissions.
• Ability to be proactive and reactive to the needs of the recruitment and admissions cycle as it relates to event programming.
• Creative thinker with nimble abilities to be able to react in a fast-paced, ever-changing environment.
• Experience with assessment and implementation of innovative, creative, and effective programming.
• Skilled project manager preferred, with a proven track record of leading and planning cross-functional projects and teams.
• Experience as a supervisor is desired. Successful experience developing individuals as well as teams desired.
• Effective written and oral communication and organizational skills required. Ability to present effectively to small and large groups.
• Effective interpersonal skills and ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to multitask, work independently and as a team member to achieve common goals, and to exercise sound judgment.
• Knowledge and understanding of higher education.
• Demonstrated understanding and consideration of the differing needs and concerns of individuals with varying identities, cultures, and backgrounds.
• Committed to fostering a workplace culture of belonging, where diversity is celebrated, and equity is a core value.

Special Requirements:

• Valid driver’s license, reliable access to transportation.
• Ability to travel and work extended hours, including weekends and evenings.