Director Cloud and Platform ManagerGG13

General Information

Location

Tokyo, Japan

Working Schedule

Full-Time

Work Arrangement

Hybrid

Travel Required

10%

Relocation Assistance Available

Yes

Posted Date

05-Oct-2026

Job ID

20743

Description and Requirements

Overall:

The manager of Cloud and Platforms is accountable for the operational stability, resilience, security, and performance of Microsoft Azure based public cloud and on-premises application hosting platforms. The role also provides the platform strategic roadmap, financial governance, and people leadership, ensuring reliable platform services, technology currency, robust risk management, and continuous improvement. The role partners closely with other IT groups including global security teams to maintain secure, well-governed platforms aligned with firm's standards and policies.

The role is expected to drive radical standardization and automate the end-to-end lifecycle of platform, reducing manual efforts and operational errors while improving the agility on platform delivery, more consistent and auditable outcomes across platforms.

What's attractive for this role:

This role is at the forefront of transforming our hosting platforms across both public cloud and on-premises environments. The successful candidate is expected to drive the undergoing highly visible program to migrate existing Azure public cloud workloads to improve the security control framework, partnering with global teams. The role is expected to enable AI-enabled operations, leveraging AI to generate and maintain Infrastructure as Code, automate quality assurance, and accelerate incident resolution through intelligent correlation of alerts, incidents, and change records. These capabilities help reduce MTTR, improve root-cause analysis, and recommend remediation actions.

This is a unique opportunity to shape the future of infrastructure operations by combining platform engineering, automation, AI, and operational excellence to deliver a scalable, resilient, and developer-centric platform.

Responsibilities

Own end-to-end project delivery and BAU operations for Microsoft Azure public cloud and application hosting platform in on-prem datacenters.

Manage the team's operating budget, including capacity planning, cost forecasting, vendor/license spend, and identification of cost optimization opportunities across cloud and on-prem estates.

Standardize end-to-end lifecycle automation for provisioning, post-build configuration, software package deployment, patching, restarts, and decommissioning across public cloud and on-prem servers.

Own people management for the team, including hiring, performance management, career development, coaching, and workload/resourcing across the former Azure and server sub-teams.

Ensure 24x7 L2/L3 operational coverage for hybrid cloud platform, partnering with the Command Center (L1) on incident triage, escalation and communications to stakeholders.

Define and enforce operational standards, runbooks, and automation guardrails to reduce manual toil and improve consistency, reliability, and security posture across the hybrid estate.

Partner with application, security, and enterprise architecture teams to align infrastructure roadmap, platform capabilities, and automation standards with broader technology strategy.

Report on project status, BAU health, budget performance, and platform consolidation progress to senior IT leadership, with clear risk, issue, and decision summaries.

Requirements (Experience, Skills, Education)

• 10+ years of IT infrastructure experience, including hands-on or leadership experience across both public cloud (Microsoft Azure) and on-prem server environments (Windows Server and/or Linux/RHEL).
• Proven people management experience, having directly managed a technical team of 10+ engineers, including hiring, performance management, and career development.

Experience managing project delivery, BAU operations, and team/departmental budgets in a large

Benefits We Offer

MetLife Japan offers a comprehensive benefits package that promotes work-life balance and employee wellbeing. Employees can take advantage of flex time policy and a generous time-off policy, national holidays, annual paid leave, special consecutive leave, and refreshment leave. We also provide full social insurance coverage, a commuting expense reimbursement, group insurance, and discounts on travel and English language lessons. To support work flexibility, employees also have hybrid work options, shortened working hours for parents with children in third grade or below, and a casual dress code.

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About MetLife

MetLife Inc., through its subsidiaries and affiliates (MetLife), is one of the world's leading financial services companies, providing insurance, annuities, employee benefits and asset management to help individual and institutional customers build a more confident future. Founded in 1868, MetLife has operations in more than 40 markets globally and holds leading positions in the United States, Asia, Latin America, Europe and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

MetLife Japan began operations in February 1973 as Japan's first foreign-owned life insurance company. Our purpose, "Always with you, building a more confident future," encapsulates our strong commitment to leveraging our global network and best practices worldwide to stand with our customers and build trust with our communities.

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