Director, CRM & Data Engineering for the Trust

Boston, MA

8 days ago

Job Description

Job/Department Summary: Boston Children’s Hospital Trust seeks a Director of CRM and Data Engineering to lead CRM administration, software development, data integration, and data platform optimization. Reporting to the Senior Director, Technology Strategy and Solutions, this leader is accountable for team performance, platform reliability, and delivery.

Responsibilities:

Partners with stakeholders and project management to define requirements, scope, acceptance criteria, and realistic expectations. Aligns CRM and data delivery plans with team priorities and recommends roadmap, platform, or vendor changes to the Senior Director.
Owns CRM administration, development, reliability, and usability, ensuring scalable, maintainable solutions within approved architecture and security standards. Contributes to complex Blackbaud CRM and Infinity SDK development, reviews code and designs, and coaches engineers while delegating routine implementation.
Defines and teaches software development life cycle (SDLC), release, and change management practices, including source control, testing, documentation, and deployment.
Leads team delivery and manages the backlog and Jira priorities by value, risk, dependencies, and capacity, challenging or declining requests as needed. Coordinates milestones and releases and reports progress, capacity, risks, and recommendations to the Senior Director.
Leads centralization, standardization, and automation, using data and pilots to simplify workflows and improve efficiency, data quality, and reliability.
Directs data architecture, ETL pipelines, and secure integrations across CRM, Snowflake, and hospital systems within data governance standards, delegating daily pipeline development and support to the data engineer.

Education/Requirements:

Bachelor’s degree in information systems, computer science, business, or a related field, or equivalent professional experience and 10 years of experience in office management is required.

Experience:

Hands-on engineering experience building and supporting production Blackbaud CRM solutions using the Infinity SDK, C#/.NET, Angular, SQL Server, and REST APIs
Success managing technical teams and training staff in SDLC, release management, and change management
Expertise in CRM administration and fundraising operations, including permissions, constituent management, gift processing, financial reconciliation, and donor data governance
Experience designing data models, integrations, ETL/ELT pipelines, and warehouses with quality and reliability controls. Measurable success improving processes and automating work, using data to challenge assumptions and guide decisions
Experience gathering requirements, prioritizing backlogs, and coordinating delivery with project management. Clear stakeholder communication and negotiation, including setting expectations, explaining tradeoffs, and constructively declining requests
Preferred experience with modern data platforms such as Snowflake or Databricks; AWS, Azure, or GCP; event-driven architecture and publish/subscribe messaging; scalable automation and orchestration; and delivery tools and practices such as Jira, Confluence, CI/CD, automated testing, or infrastructure as code
Preferred experience applying AI, including generative AI or agent workflows, to development, research, or business processes, with methods to evaluate accuracy and value. Experience using statistics, mathematical modeling, or applied research to test assumptions, evaluate solutions, and measure outcomes is also preferred
Hybrid roll and requires to be onsite on Tuesdays and Thursdays

Numbers & Facts

Location

Boston, MA

Skills

Amazon Web Services (AWS)unmatched
Application Programming Interface (API)unmatched
Artificial Intelligence (AI)unmatched
Atlassian JIRAunmatched
Automationunmatched
Backlog Prioritizationunmatched
Business Processesunmatched
CRM Integrationunmatched
Change Managementunmatched
Coachingunmatched
Code Reviewsunmatched
Communication Skillsunmatched
Computer Scienceunmatched
Continuous Deployment/Deliveryunmatched
Continuous Integrationunmatched
Customer Relationship Management (CRM)unmatched
Customer Relationship Management (CRM) Systemsunmatched
Data Modelingunmatched
Data Qualityunmatched
Database Extract Transform and Load (ETL)unmatched
Documentationunmatched
Engineeringunmatched
Fundraisingunmatched
GCP (Good Clinical Practices)unmatched
Hospitalunmatched
Hospital Systemsunmatched
Information Technology & Information Systemsunmatched
Mathematical Modelingunmatched
Microsoft .NETunmatched
Microsoft C# (C Sharp)unmatched
Microsoft SQL Serverunmatched
Microsoft Windows Azureunmatched
Negotiation Skillsunmatched
Office Managementunmatched
Process Improvementunmatched
Production Supportunmatched
Progress Reportsunmatched
Project/Program Coordinationunmatched
Project/Program Managementunmatched
REST (Representational State Transfer)unmatched
Reconciliationunmatched
Release Management/Engineeringunmatched
Requirements Managementunmatched
Riskunmatched
Security Architectureunmatched
Snowflake Schemaunmatched
Software Developmentunmatched
Software Development Lifecycle (SDLC)unmatched
Source Code/Configuration Management (SCM)unmatched
Staff Trainingunmatched
Statistical Modelingunmatched
Team Lead/Managerunmatched
Technical Leadershipunmatched
Technical Strategyunmatched
Test Automationunmatched
Testingunmatched
Training/Teachingunmatched
Usability Engineeringunmatched
Warehousingunmatched
Workflow Analysisunmatched

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