Director, eCommerce Operations

What you'll do:

• Strategic Roadmap Development: Lead the creation, execution, and refinement of the site experience roadmap. Partner with cross-functional leaders to ensure strong feature-strategy alignment, appropriate business case development, stack ranked prioritization.
• Training & Capability Governance: Design, implement, and oversee comprehensive training programs to ensure that associates are equipped with the necessary skills, knowledge, and best practices.
• Tools & Systems Management: Drive automation, improve system integrations, and ensure that technology infrastructure adequately supports workflow efficiency and scaling.
• Process Optimization: Continuously analyze current operational workflows to identify bottlenecks and implement scalable solutions.

What you'll bring:

• Proven experience leading cross-functional teams in eCommerce operations, including site operations, product, and digital experiences.
• Strong expertise in developing and implementing business strategies, process improvements, and operational frameworks.
• Demonstrated ability to manage key performance indicators (KPIs) and drive results aligned with profit and loss objectives.
• Proficiency in project and workflow management, with experience supporting product roadmaps and technical requirements.
• Skilled in change management and enterprise resource planning to enhance operational capabilities globally.
• Excellent leadership and communication skills to foster collaboration and motivate teams toward continuous improvement.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices.

• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $110,000.00 - $220,000.00

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location). At Sam''s Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices.

• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam''s Club facilities. Programs range from high school completion to bachelor''s degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $110,000.00 - $220,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location). Role summary: The Director, eCommerce Operations is a critical leadership role responsible for driving operational excellence, aligning strategic initiatives and roadmaps, and ensuring the seamless execution of site experience goals. This role focuses heavily on shaping the long-term vision, elevating team capabilities, and optimizing the technology stack that supports daily operations. About the team: The eCommerce Operations team is central to delivering a seamless site experience, driving discovery, conversion, and loyalty. This team builds a scalable, consistent, and data-driven operating foundation to support measurable growth and enhance the Member Experience. Our team oversees site operations, content, search, personalization, cart, checkout, and post-purchase processes. Collaborating across functions, the team implements best practices, manages workflows, and supports continuous improvement initiatives. Focused on operational excellence, it leverages data and strategic insights to optimize performance and deliver value aligned with business objectives.