Director, Ecommerce Systems

Core Accountabilities

• Serve as Pacsun's eCommerce technology owner, leading the evaluation, prioritization, development, implementation, and optimization of all digital systems and solutions.
• Direct high-priority eCommerce initiatives from concept to delivery, including requirements gathering, solution design, development, QA, launch, and post-live support.
• Continuously evaluate system solutions and challenges, identify risks and opportunities for improvement, and lead cross-functional efforts to develop and execute effective strategies and approaches for risk mitigation and problem resolution.
• Define and maintain the digital technology roadmap, evaluating and adopting innovative platforms, tools, AI capabilities, and architectures that ensure scalability, performance, security, and operational efficiency.
• Provide deep expertise in Salesforce Commerce Cloud and related platforms, applying modern eCommerce best practices to deliver a seamless, high-performing customer experience.
• Oversee the full digital journey-including site navigation, mobile app experience, content strategy, and checkout flow-leveraging analytics, A/B testing, and customer segmentation to optimize engagement and conversion.
• Lead frequent, high-quality sprint deployments and ongoing platform optimizations to drive innovation, growth, and responsiveness to business needs.
• Cultivate strong cross-functional partnerships, effectively manage competing priorities, build bridges to achieve shared objectives.
• Collaborate across IT, Marketing, Merchandising, Operations, Finance, as well as external professional services partners, to align technology solutions with business goals.
• Operate with the highest level of conduct, integrity, and confidentiality, serving as a visible leader of company culture, norms, and professional standards.
• Build, lead, and retain a high-performing, collaborative team, fostering technical expertise, professional development, and a culture of transparency, accountability, and approachability.
• Manage budgets, vendor relationships, and procurement for all eCommerce and marketing technology initiatives, ensuring quality, value, and fiscal responsibility.

What it takes to Join:

• Over 10 years of demonstrated leadership and hands-on expertise in large-scale retail eCommerce and digital technology.
• Proven ability to excel in fast-growing, dynamic business environments with competing priorities, with a positive, solution-oriented mindset combined with strong leadership and team motivation skills.
• Architect-level proficiency in Salesforce Commerce Cloud, mobile applications, and related technologies and platforms. Deep understanding of eCommerce systems architecture, with a strategic focus on driving sustained growth and success.
• Proven track record of managing multiple concurrent projects while maintaining schedules and controlling budgets.
• Strong knowledge of information security standards, PCI compliance, and relevant regulatory requirements.
• Expertise in optimizing eCommerce platform performance, A/B testing, and ensuring scalability and readiness for peak seasons.
• Experience with modern software delivery methodologies, including DevOps, Agile/Scrum, integration, and automated functional and performance testing.
• Skilled in developing business case justifications by estimating project effort, costs, timelines, and ROI in collaboration with finance teams.
• Strong command of project governance best practices, including sequencing recommendations and status reporting; proficient with Jira, Atlassian Suite, or similar project management tools.
• Excellent analytical and problem-solving skills.

Salary Range: ($146,394-$191,388)

Pac Perks:

§ Comprehensive medical, dental, and vision benefits

§ Competitive short-term incentive program

§ Immediate 100% vested 401K contributions and employer match

§ Dog friendly office environment

§ $1,000 referral incentive program

§ Generous associate discount of 30 - 50% off merchandise online and in-stores

§ On-site Cafe

§ On-site Gym with Fitness Classes

§ Ample parking

§ Weekly Car Wash Service and more!

Physical Requirements:

The physical demands described here are representative of those that are required by an associate to successfully perform the essential functions of this job.

• While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to sit; stand; walk; use hands to finger, handle or feel; as well as reach with hands and arms.
• Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
• Ability to work in open environment with fluctuating temperatures and standard lighting.
• Ability to work on computer and mobile phone for multiple hours; with frequent interruptions.
• Required to travel in elevator or stairwells to attend meetings and engage with associates on multiple floors throughout building.
• Hotel, Airplane, and Car Travel may be required.

Position Type/Expected Hours of Work:

This is a full-time position. As a National Retailer, occasional evening and/or weekend work may be required during periods of high volume. This role operates in a professional office environment and routinely uses standard office equipment.

Other Considerations:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.