Director - Ecosystem Risk & Integrity - High Brand Risk & Prohibited Investigations

As a Director in Capital One’s Ecosystem Risk & Integrity organization, you will apply your visionary leadership and analytical prowess to safeguard our Global Payments Ecosystem. Leading our High Brand Risk (HBR) and Prohibited Activity Monitoring programs, you will act as a critical first line of defense, working across the enterprise to develop and implement cutting-edge transaction monitoring solutions. In this high-profile role, you will lead a dynamic team of Risk Specialists to ensure participants uphold our network standards and comply with evolving domestic and international regulatory requirements.

Directors in Capital One’s Risk Management organization partner with Executives, network partners, and cross-functional teams to drive organizational change. You will spearhead the modernization of our capabilities to better manage the Company’s risk in an open, collaborative environment where innovative ideas and robust solutions are both welcomed and rewarded.

You are a highly motivated Risk Management professional with a passion for payments integrity, excellent organizational leadership, and strong communication skills. You will have a high level of exposure across lines of business and the opportunity to work directly with Executives to create resilient, forward-thinking strategies. By evaluating "gray area" activities, detecting transaction laundering, and enforcing noncompliance controls, you will identify and mitigate potential reputational, legal, and regulatory risks to the Company while empowering smart, sustainable business growth.

Core Responsibilities

• Integrate Intelligence to Critical Risk Processes: Work with business partners, acquiring participants, and external vendor partnerships (e.g., G2, LegitScript) to validate and execute transaction monitoring processes that protect network integrity and the companys bottom line.  Widen our intelligence aperture to bring in new signals from new providers and implement a clear A/B testing protocol for 3rd party partnerships.
• Consult & Collaborate: Consult with Executives to determine the optimal interaction model with Payment Schemes and external participants, fostering positive relationships, proactive registration outreach, and transparent compliance standards.
• Programmatic Uplift and Framework Development: Drive the strategic finalization of the High Brand Risk (HBR) category and sub-category framework. You will establish risk tolerance guardrails for complex merchant activities (e.g., skill-based gaming, online gambling, adult content, regulated products, digital currency).  Contour and implement enforcement protocol and compliance standards across our 
• Anomaly Detection and Investigation: Perform critical assessments on network anomalies, deceptive practices, and transaction laundering to mitigate regulatory and reputational risk, ensuring strict adherence to Operating Regulations and mandates (e.g., UIGEA / Reg GG), as well as elevated laws and regulations in areas which pose increased risk.
• Extensive Gap Assessments: Perform extensive gap assessments on legacy transaction monitoring tools and investigation workflows. Create technology integration requirements to ensure scalable, data-driven business decisions across HBR and Prohibited Investigations processes, tools, and platforms.
• Drive Process Excellence: Use advanced analytical skills to assess and improve processes and operations.  Focus on automating logic-based rules, refining referral sources, and standardizing noncompliance fee assessment decision trees.
• Scale Governance & Oversight: Drive large-scale Process Management and Governance, overseeing Quality Assurance frameworks, acquirer monitoring programs, compliance attestations, and executive reporting.
• Empower Dynamic Teams: Lead and develop multifaceted teams segmented across Strategy, Program Administration, Investigations, and Operations. Foster a culture of professional growth, ownership, and cross-functional resilience.

Basic Qualifications:

• Bachelors degree or military experience
• At least 5 years of experience in Project Management or Process Management
• At least 2 years of experience in Operations Management
• At least 2 years of experience in People Management

Preferred Qualifications:

• Masters degree in Business Administration, Finance, Accounting, Economics, Mathematics, or Project Management
• At least 6 years of experience as a project manager or process manager within financial services or global payments, specifically in anti-money laundering, fraud, or transaction monitoring
• At least 10 years of overall experience as a project manager or process manager
• Experience managing international payments or fintech operations across multiple regions
• Business Process Management certification, Lean Six Sigma Green Belt certification, Lean Six Sigma Black Belt certification, Agile Coach certification, or Certified Regulatory Compliance Manager certification

This role is designated as a hybrid position. You are expected to adhere to Capital Ones hybrid policy regarding required on-site presence at your designated office location.

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer). 

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Chicago, IL: $187,300 - $213,700 for Director, Risk Management

McLean, VA: $206,000 - $235,100 for Director, Risk Management

New York, NY: $224,800 - $256,500 for Director, Risk Management

Riverwoods, IL: $187,300 - $213,700 for Director, Risk Management