Director, HR Service Center

Director, HR Service Center

Job ID 21416 Location Los Angeles, California, United States Job Category Human Resources Date posted 10/16/2026

Apply Now Save Job Employees: Apply Here

Job Description

The Director, HR Service Center provides leadership and strategic oversight for the HR Service Center, ensuring efficient, accurate, and consistent delivery of HR services across the organization. This includes ensuring the HR Service Center functions are cost-efficient while maintaining high productivity and consistent service quality. Manages daily activities, optimizes processes, and enhances the employee experience by ensuring high-quality service delivery, while align budgetary targets to production. The Director collaborates with HR leadership, business units, and key stakeholders to align HR support services with organizational goals and business needs.

• Provides leadership and oversight for the HR Service Center to maintain low cost and efficient delivery of HR services to employees, leaders, and other stakeholders. Partners with HR and organizational leaders to align service delivery with organizational goals and priorities, while maintaining a focus on cost effectiveness, service quality, consistency, and employee experience.
• Oversees the development and execution of operational strategies for the HR Service Center by identifying opportunities for process improvements and efficiencies. Performs data and process analysis to enhance service delivery and implements plans that ensure the Service Center meets the evolving HR support needs of the organization.
• Provides strategic oversight to ensure uninterrupted, timely delivery of functional services across the organization by leveraging dashboards and analytics. Utilizes data-driven insights to forecast workload trends and proactively align resources for optimal performance.
• Builds and maintains strong partnerships with HR Lines of Business, Centers of Excellence, and employee groups. Collaborates with leaders across the organization to implement HR service center processes and solutions that support business goals and comply with HR policies as well as local, state, and federal regulations.
• Oversees the day-to-day delivery of HR Service Center functions to ensure consistent, accurate, and timely support for employees and leaders across the organization.
• Manages special projects by clarifying priorities, coordinating requirements, and ensuring timely completion of deliverables. Oversees the department's budget and expenses, while also supervising the development and use of metrics that support forecasting, operational insights, and continuous improvement.
• Leads and develops the HR Service Center team by overseeing recruiting, training, coaching, and performance management. Supports staff development through skill assessments and growth plans to ensure the team is equipped to meet service and organizational objectives.
• Supports change management initiatives by helping to plan and implement process and organizational changes with a focus on employee experience, stakeholder impact, and operational integrity.
• Manages vendor relationships, monitors service delivery, and stays informed of vendor plans to assess potential impacts on current operations and future HR Service Center functionality.

Qualifications

Education

• Bachelor''s Degree Business administration, human resources, or a related field - minimum
• Master''s Degree Business administration, human resources, or a related field - preferred

Experience

• 8 years HR shared services, HR, Payroll, Finance or other related shared services experience - minimum
• 4 years Leadership in Shared Services or related leadership experience - minimum

Licenses and Certifications

• No license or certification required

Req ID 21416 Working Title Director, HR Service Center Department HR Service Center Business Entity Cedars-Sinai Medical Center Job Category Human Resources Job Specialty Employee Services Overtime Status EXEMPT Primary Shift Day Shift Duration 8 hour Base Pay $77.23 - $135.15

Apply Now Save Job Employees: Apply Here

Diversity and Inclusion at Cedars-Sinai

We are caretakers and innovators committed to the pursuit of equitable healthcare. But health equity is not possible without representation. Our commitment to diversity goes beyond demographics or checking boxes. Our people must reflect the diverse identities, experiences and geographies of the communities and patients we serve - because that's what our patients, colleagues and communities deserve Quality Care and Research-For All, By All.

Our compensation philosophy

We offer a competitive compensation package for our employees. The base pay range shown generally applies to the greater Los Angeles area and may vary based on work location. Our range takes into account the wide range of factors that are considered in making compensation decisions, including knowledge/skills: relevant experience and training, education/certifications/licensure; and other business and organizational factors. The base pay range does not include any incentive payments that may be applicable to a role. Pay Transparency Non-Discrimination Provision (PDF) .

Cedars-Sinai is an Equal Employment Opportunity employer.

Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at Applicant_Accommodation@cshs.org and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Cedars-Sinai will consider for employment qualified applicants with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring.

At Cedars-Sinai, we are dedicated to the safety, health and wellbeing of our patients and employees. This includes protecting our patients from communicable diseases, such as influenza (flu). For this reason, we require that all new employees receive a flu vaccine based on the seasonal availability of flu vaccine (typically during September through April each year) as a condition of employment, and annually thereafter as a condition of continued employment, subject to medical exemption or religious accommodation. For the same reason, you may also be required to receive other vaccines as a condition of employment. Cedars-Sinai reserves the right to make modifications to its required list of vaccines as required by law and/or policy.

Cedars-Sinai's AA Policy Statement (PDF)