Director, Inside Sales & Customer Service

The Director, Inside Sales & Customer Service at Ott will lead a global team responsible for transforming customer experiences and driving commercial growth. This role involves developing and coaching a high-performing team, improving inside sales execution, and ensuring operational excellence across the customer lifecycle. The position requires a bachelor's degree in Business, Marketing, Engineering, or a related field, with over 10 years' experience in customer service, inside sales, or commercial leadership, and at least 7 years in global or multi-site team leadership. Proficiency with CRM systems, sales analytics, and customer service platforms is essential. The role is based onsite in Fort Collins, CO, with up to 25% international travel. The salary range is $165,000-$185,000 USD per year, plus benefits.