Director, Mail & Print Services

Director, Mail & Print Services

Auxiliary and Support Services

Georgia State University

The mission of Auxiliary and Support Services is to provide high-quality administrative and educational support services to the Georgia State University community and constituents, supporting the University's mission of teaching, research, and public service, and positively impacting the quality of campus life through professionalism, excellence, and caring.

Georgia State University's Department of Auxiliary and Support Services is seeking to hire an experienced Director, Mail and Print Services.

WHAT MAKES GSU A GREAT PLACE?

• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
• A knowledge-sharing organization that works collaboratively with diverse partners.
• Professional development opportunities and mentorship.
• A rapidly growing center within an academic setting.

WHAT WILL YOU DO:

Provides strategic and operational leadership for Printing Services (PawPrints) and Mail Services. Ensures operational efficiency, service quality, and compliance with established procedures. Develops and maintains key relationships to support the expansion of PawPrints and affiliated operations, including PawPrints Promotions, while maintaining strict adherence to timelines, quality control, and systems & equipment efficiencies. Develop and manage associated budgets. Maintain close relationship with Public Relations and Marketing Communications to ensure adherence to logo and licensing guidelines and to enhance fulfillment operations

DUTIES AND RESPONSIBILITIES INCLUDE:

• Provides direct operational management to Mail Services operations including distribution and collection of USPS and interoffice mail, and over the counter sales and ensures accurate cash reconciliation, as well as opening/closing of assigned areas.
• Provides direct operational management to Print Services operations including distribution and collection of copy/print orders, over the counter sales and ensures accurate cash reconciliation, as well as opening/closing of assigned areas.
• Assists with marketing and oversees outcome assessments in assigned areas. Works within Campus Services team to update/maintain online ordering/processing software.
• Develops, plans, budgets, and maintains fiscal responsibility for successful operations of Mail and Print Services. Approves expenditures in areas of responsibility.
• Leads and directs management team in staffing and recruitment. Ensures HR compliance, and promotes continual training and improvement for all staff.
• Provides contract administration and/or operational supervision within assigned contracted services, as applicable. Coordinates contractor operations and serves as liaison between contractor and members of the University community.
• Ensures training and code compliance for areas of responsibility, in accordance with local, state, and federal training.
• Excellent customer service. In addition to "other duties as assigned", this position may be required to be cross trained for another position and/or responsibility in order to provide both backup for a department as well as to supplement resources needed during certain times of the year.

Please note that this position requires in-person attendance five (5) days per week. Georgia State University operates across multiple campus locations, including Atlanta, Alpharetta, Clarkston, Decatur, Dunwoody, and Newton. The selected candidate must be able to travel between these campus locations as needed to fulfill the responsibilities of the position.

Minimum Hiring Qualifications:

Bachelor's degree and six years of supervisory/management experience, or a combination of education and related experience.

Preferred Hiring Qualifications:

• 5 to 7 years of experience managing large-scale mail operations and a commercial print shop.
• 10 years of supervisory experience.
• Experience with multi-location operations.