Director of Clinical Operations

Family Health Center of Worcester (FHCW) is committed to providing high-quality healthcare to families in underserved communities. We are seeking a dynamic and experienced Director of Clinical Operations to join our leadership team.

Position Summary: The Director of Clinical Operations will provide strategic direction and oversight for the day-to-day business operations of all FHCW sites. This role focuses on enhancing organizational effectiveness, improving patient access and experience, and implementing key process improvements across our clinical services.

Key Responsibilities:

• Develop and implement workflow processes to maximize access to high-quality care while supporting revenue goals
• Lead initiatives to improve patient and staff engagement and retention
• Collaborate with clinical and operational leaders to standardize processes and procedures
• Manage budgets and ensure efficient resource allocation
• Oversee recruitment, training, and development of assigned staff
• Ensure culturally and linguistically competent care delivery

Qualifications:

• Bachelor's degree in nursing or related healthcare administration field required; Master's degree strongly preferred
• Current, unrestricted RN license in Massachusetts
• 5-7 years of direct experience in ambulatory care setting
• 2-5 years of supervisory experience
• Demonstrated proficiency in health systems management and quality improvement methodologies
• Strong communication and leadership skills
• Bilingual skills (English and another language relevant to our patient population) preferred

Reporting Relationship: Senior Director of Practice Management

EOE

Monday - Friday; 8:30am -5:00pm