Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit
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ShieldAIisseekingaDirectorofContingentWorkforceProgramstoleadthestrategy,governance,operations,andcontinuousimprovementofourcontingentworkforceprogram,supportingagencyworkers,independentcontractors,andstatement-of-work(SOW)engagements.Inthisrole,youwillindependentlyassessbusinessneeds,establishprogrampriorities,recommenddecisions,anddriveexecutionacrossfunctions.Youwillbuildandimprovetheprocesses,controls,andpartnershipsthatenableaneffective,scalableprogram.Youwillpartnercloselywithbusinessleaders,PeopleExperience(PX),EORvendors,Legal,Finance,IT,andSecuritytostrengthenprogramperformance,managerisk,improvesupplieraccountability,anddeliveraconsistentstakeholderexperience.Thisisahands-onroleforsomeonewhocansetdirectionandfollowthroughontheoperationaldetailsthatmakeaprogramsuccessful.Therolemaysuperviseoneemployeeresponsibleforprogramcoordinationandadministration.
What You'll Do:
ProgramStrategy&Governance
•Ownthecontingentworkforceprogramstrategy,operatingmodel,androadmap;independentlyassessgaps,recommendsolutions,anddriveimprovements.
•Establishpolicies,processes,decisionrights,approvalrequirements,andserviceexpectationswithcross-functionalpartners.
•Leadprogramchangesfromplanningthroughimplementation,communications,training,andadoption.
ProgramOperations
•Overseetheengagementlifecycle,fromintakeandreviewthroughonboarding,extensions,andoffboarding.
•Monitorserviceperformance,resolvebottlenecks,andleadresolutionofcomplexorsensitiveissues.
•Addressrecurringproblemsanddeveloppracticalguidancethatimprovesexecutionandthemanagerexperience.
•PartnerwithbusinessleadersandFinanceonworkforceneeds,engagementoptions,andbudgetconsiderations.
•Serveastheprogram'ssubject-matterexpertandcoordinateclassificationreviewswithLegal,PX,andProcurement.
•Alignstakeholders,driveaccountability,andpresentprogramperformance,risks,andrecommendationstoleadership.
Vendors,Data,&SystemsManagement
•Ownsupplierrelationshipsandperformance,includingscorecards,reviews,andcorrectiveactions.
•Partnerwithbusinessleadersandotherstakeholdersonsupplierstrategy,selection,contracts,rates,andcostoptimization.
•MaintainprogramcontrolswithLegal,PX,Procurement,andSecurity,ensuringrequiredreviews,approvals,documentation,andexceptionsaremanaged.
•Definemetricsandreportingtomonitorworkforcepopulation,spend,supplierperformance,servicelevels,andrisk.
•Usedatatoguideimprovementsandpartnerwithvendorstostrengthenworkflows,dataquality,andsupportingsystems.
Required Qualifications:
• 12+yearsofrelevantexperienceincontingentworkforcemanagement,workforceprograms,HR/PXoperations,procurement,orsuppliermanagement,includingdirectownershipofacontingentworkforceprogram.
•Demonstratedexperiencebuilding,scaling,ortransforminganenterprisecontingentworkforceprogram,withmeasurableimprovementsinoperations,governance,supplierperformance,orcost.
•Experienceindependentlyleadingcomplex,cross-functionalinitiativesfromproblemdefinitionthroughimplementationandongoingimprovement.
•Strongworkingknowledgeofagencyworker,independentcontractor,andSOWengagementmodels.
•Experienceestablishingprogramgovernance,processes,controls,servicestandards,andperformancemeasures.
•Experiencemanagingsuppliersandresolvingcomplexoperationalorstakeholderissues.
•Abilitytoanalyzeworkforce,supplier,orspenddataandturnfindingsintoactionablerecommendations.
•Strongcommunicationandinfluencingskills,withtheabilitytoadviseleadersanddriveaccountabilityacrossteams.
•Abilitytoworkindependentlywithbroaddirection,navigateambiguity,andbalancestrategicprioritieswithhands-onexecution.
Preferred Qualifications:
•Experiencesupportingcontingentworkforceprogramsacrossmultiplecountriesorbusinessunits.
•Previouspeople-managementorteam-leadershipexperience.
•Experiencewithvendormanagementsystems(VMS),managedserviceprovider(MSP)models,andHR,procurement,orworkforceanalyticsplatforms.
•Experiencewithsuppliernegotiations,ratemanagement,andworkforcecostoptimization.
•Experienceinahigh-growth,technical,engineering,aerospace,defense,ormanufacturingenvironment.
Seattle and San Mateo Locations: $205,000 -$300,000
All other locations: $174,000 - $260,000
Full-time regular employee offer package:
Pay within range listed + Bonus + Benefits + Equity
Temporary employee offer package:
Pay within range listed above + temporary benefits package (applicable after 60 days of employment)
Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information.
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Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.