About Covariance
Covariance is a fast-growing MIT spinout reimagining advertising. We help the F500 obtain drastically better outcomes through advanced AI and proprietary data. We are looking for motivated, detail-oriented team members that are excited about working on the frontier of AI products.
- Team of 35 headquartered in NYC
- Winner of Harvard Business School Innovation Prize & named a Top 25 MIT startup to watch
Role
Covariance is hiring a Director of Customer Success to be a trusted advisor to the world's largest brands after they sign. You'll partner with CMOs and VPs of Marketing, Media, Loyalty, and Analytics to put our AI-powered competitive & audience intelligence platform to work on their biggest growth questions. You'll help every customer see the value, grow with us, and renew.
Responsibilities
- Success plans: define success with each customer, covering their goals, the metrics that prove value, and the path to renewal and expansion.
- Business reviews: lead regular reviews with customer executives that show the value they're getting and set the next priorities.
- Trusted advisor: be each customer's go-to partner, building relationships across their marketing, analytics, and leadership teams.
- Trials: set success criteria at signature and lead the readout that turns trials into subscriptions.
- Platform expert: use the platform yourself to answer customer questions, find new ways to apply our data to their business, and turn wins into case studies.
- Growth and renewals: own renewal for your accounts, grow adoption, and spot opportunities to expand.
- Voice of the customer: bring what you hear from customers to Product to help shape the roadmap.
- Playbook: build the business review cadence, scorecards, and renewal process as we scale.
Qualifications
- Experience: 8+ years in customer success, account management, or customer analytics at a data, analytics, or adtech/martech company, growing and renewing enterprise accounts.
- Industry: you've worked with retailers, restaurants, or other consumer brands with physical stores, and you know how their marketing, loyalty, and finance teams make decisions.
- Data fluency: you're hands-on with data, run complex analyses yourself, and tell clear stories from data.
- Executive presence: you're a trusted partner to CMOs and VPs, and you turn analysis into recommendations they act on.
- Adtech and martech: you know how audiences, identity, ad platforms, and measurement fit together.
- AI tools: you use AI every day to analyze, draft, and prepare, so you can do more for every customer.
Location
Greater NYC area
Compensation & Benefits
- The salary range for this position is $150,000 - $200,000 base + bonus + equity compensation (options)
- Free health, vision, dental insurance
- 401k with match
- Unlimited PTO + 13 company holidays
- Daily Grubhub lunch stipend
- Pre-tax commuter benefits