Director of Data & AI - Post Purchase and Innovation

About the Role

What You'll Do

Set the Vision

• Define and lead the data and AI strategy for Post-Purchase and Innovation, aligning it tightly with company priorities and customer outcomes

• Partner with executive leadership to influence technology investment decisions, trade-offs, and long-term roadmap planning

• Drive smarter usage and optimization of existing platforms across Fulfillment, Returns, and Customer Support using data-driven insights

Build and Lead a High-Impact Team

• Hire, lead, and inspire a cross-functional team of data scientists, analysts, and data product managers

• Create a culture of ownership, curiosity, and delivery—coaching the team on both technical excellence and business impact

• Deliver complex initiatives in collaboration with Engineering, Data Engineering, Product, and Business teams

Drive Experimentation & Learning

• Champion a test-and-learn mindset, embedding experimentation into how technology decisions are made

• Lead experimentation design, measurement frameworks, and testing strategies across initiatives

• Apply advanced analytical techniques to evaluate outcomes, run “what-if” scenarios, and provide clear recommendations

Advance Algorithms & AI

• Oversee the design, development, and deployment of algorithms and models that improve efficiency, reduce cost, and elevate customer experience

• Ensure models are scalable, explainable, and aligned with real-world operational needs

Be a Connector & Storyteller

• Translate business challenges into actionable data and AI initiatives

• Communicate complex technical concepts with clarity and confidence to non-technical partners

• Present insights, progress, and recommendations to senior and executive leadership

Who You Are

• Proven experience leading data and/or data science teams, ideally in fulfillment, returns, or innovation-driven environments

• Strong hands-on foundation in Python and SQL, with the ability to guide technical direction

• Retail or marketplace experience strongly preferred

• Exceptional leadership, communication, and influence skills

• A track record of building teams, driving strategy, and delivering real business outcomes through data