Director of Ecommerce

SUMMARY

The Director of E-Commerce is responsible for shaping and executing our e-commerce strategy, driving revenue growth, enhancing brand visibility, and ensuring an exceptional online shopping experience for our customers.

KEY RESPONSIBILITIES

• E-Commerce Strategy: Develop and execute a comprehensive e-commerce strategy aligned with company goals including ship from store and buy online pick-up in-store.
• Operations: Manage fulfillment, shipping and logistics for online orders.
• Team Leadership: Lead, mentor, and foster a cross-functional team, including web developer, digital marketer, and customer service representative.
• Online Merchandising: Oversee product listings, pricing strategies, and promotional campaigns for optimized sales and margins.
• Website Optimization: Continuously improve user experience, website functionality, and mobile responsiveness to boost satisfaction and conversion rates.
• Digital Marketing: Collaborate with the marketing and loyalty teams to drive digital marketing efforts, including SEO, SEM, email marketing, and social media advertising.
• Analytics and Reporting: Lead the maintenance of the e-commerce section of the Marketing scorecard and key performance indicators. Leverage data and analytics to drive informed decisions, monitor performance, and identify areas for enhancement.
• Vendor and Partner Management: Collaborate with franchisees, third-party vendors and partners to expand product offerings and enhance the e-commerce ecosystem for a positive guest experience.
• Customer Experience: Elevate the customer journey through excellent service, feedback mechanisms, and prompt issue resolution.
• Budget Management: Co-develop and oversee the e-commerce budget, ensuring resource allocation efficiency and strong ROI.
• Compliance: Ensure adherence to e-commerce regulations, data privacy laws, and industry best practices.

QUALIFICATIONS

• Bachelor's degree in business, IT, marketing, or a related field.
• Minimum 7 years of e-commerce leadership experience.
• Proven track record of driving revenue growth in an e-commerce environment.
• Strong grasp of digital marketing strategies and tactics.
• Exceptional analytical and problem-solving skills.
• Proficiency in e-commerce platforms (e.g. Shopify, Shipstation) and related technologies.
• Experience with peripheral DTC enabling technologies required.
• Experience integrating third-party loyalty/rewards systems.
• Experience working in multi-unit and franchise environments.
• Effective team management and leadership abilities.
• Outstanding communication and interpersonal skills.