Role Summary
The Director of Emergency Services leads mitigation operations across a six-state Mid-Atlantic
region. This role owns operational execution, team performance, and financial results while
ensuring consistent adherence to company standards, systems, and processes.
Core Responsibilities
• Lead 24/7 EMS operations across a multi-state region, ensuring consistent execution
across all markets
• Ensure jobs are completed on time, on budget, and according to company standards
• Drive scheduling discipline to maximize productivity, utilization, and response time
• Oversee equipment inventory, readiness, and deployment across all locations
• Lead operations during CAT events, storms, and high-volume periods
• Partnering with HR to handle disciplinary or corrective action plans
• Enforce adherence to the TVR Playbook and disciplined use of KnowHow
• Identify operational inefficiencies and implement scalable process improvements
• Build and develop a high-performing, accountable leadership team
• Own hiring, onboarding, training, and ongoing development programs
• Conduct performance annual reviews and establish clear expectations across all levels
• Own divisional P&L performance, including revenue, cost control, and margin
• Drive initiatives that improve efficiency, capacity, and profitability
• Participate in annual planning and 3–4 year strategic initiatives
• Ensure a high level of customer, carrier, and partner satisfaction through strong execution
and communication
• Maintain safe, compliant, and scalable operations across all markets
• Maintain strong alignment with all departments including accounting teams
Qualifications
• 8+ years of restoration experience, with a focus in mitigation operations
• Proven leadership managing teams and a multi-location region
• Experience owning or influencing P&L performance
• Strong understanding of job costing, scheduling, and operational efficiency
• Ability to lead in fast-paced, detail-driven 24/7 environment
• Attention to detail with strong analytical and job auditing skills
• Strong communication, problem-solving and decision-making abilities
• IICRC certifications preferred (WRT, ASD, AMRT) in conjunction with OSHA
guidelines
• Experience with DASH, Xactimate, or similar platforms