ABOUT ETHOS & THE OPPORTUNITY
Ethos Risk Services is a leading insurance claims investigation and medical management company focused on delivering better data, technology, and insights that help our clients make better decisions. We are continuing to invest in our technology organization and are seeking an experienced engineering leader to help scale how software is built, tested, and delivered.
We are seeking a strategic and results-driven full-time Director of Learning and Development to lead and scale our company-wide learning and development function. Partnering with executive leadership, this role will develop training strategies, implement innovative learning technologies, and leverage AI to improve employee performance, accelerate productivity, and support organizational growth across our 1,400-person workforce.
KEY RESPONSIBILITIES
- Learning & Development Strategy: Develop and execute a company-wide learning strategy and roadmap aligned with business priorities, organizational growth, and performance goals.
- Training Program Development: Oversee the design and implementation of onboarding, employee development, and role-specific training programs that accelerate productivity and job mastery.
- Competency & Skills Development: Establish competency frameworks and learning pathways for key roles, including sales, investigators, and nurse case managers.
- Executive Partnership: Collaborate with senior leadership to identify workforce capability gaps, prioritize development initiatives, and align training investments with business needs.
- Learning Technology & Innovation: Lead the selection, implementation, and optimization of a Learning Management System (LMS), while leveraging AI and emerging technologies to improve training efficiency and scalability.
- Content Governance: Establish company-wide standards for training content, quality, consistency, and ongoing maintenance across departments.
- Performance Measurement: Partner with People Analytics to define success metrics, evaluate training effectiveness, and demonstrate measurable improvements in employee performance and business outcomes.
- Team Leadership & Operations: Build, mentor, and lead the Learning and Development team while overseeing departmental budgets, vendor relationships, and operational priorities.
- Organizational Growth & Integration: Support change management initiatives and integrate training programs and best practices across newly acquired businesses.
QUALIFICATIONS
Education: Bachelor's degree in Human Resources, Organizational Development, Education, Business Administration, or a related field required. Master's degree in a related field preferred.
Required Experience:
- 8+ years of experience in Learning and Development, corporate training, or sales enablement, including 3+ years in a leadership role.
- Proven experience building or scaling a Learning and Development function, including strategy, team development, budgeting, and vendor management.
- Demonstrated success developing training programs that improve measurable business outcomes, such as productivity, quality, or employee performance.
- Experience designing competency frameworks, role-based training, and employee development programs.
- Experience selecting, implementing, or managing a Learning Management System (LMS).
- Strong ability to collaborate with and influence executive leadership and cross-functional stakeholders.
- Hands-on experience leveraging AI tools and learning technologies to develop and deliver training at scale.
- Experience supporting remote or geographically dispersed teams.
Preferred Experience:
- Experience in sales enablement or frontline workforce development.
- Background in insurance, claims management, healthcare, or medical management services.
- Experience integrating training programs following mergers or acquisitions.
- Experience developing competency assessments and measuring training effectiveness at scale.
WORKING AT ETHOS
This is a 100% remote U.S.-based role, offering the flexibility to work from home while remaining closely connected to a collaborative leadership team. Our ideal candidate is in CST or EST time zone. Occasional travel may be required for quarterly or annual leadership meetings and company events.
Candidates must be authorized to work in the United States and must not require current or future employment sponsorship.
Benefits include:
- Paid Time Off and Sick Time
- Medical, Dental, and Vision Insurance
- Short-Term + Long-Term Disability Insurance + Life Insurance
- 401(k) Matching
- Employee Referral Bonus Program
At Ethos, you'll have the opportunity to make a meaningful impact, shape the future of our engineering organization, and help build the systems and processes that support our next stage of growth. To learn more about Ethos, visit our website: https://ethosrisk.com/about-us/
Ethos Risk Services is an equal opportunity employer and considers qualified applicants without regard to any characteristic protected by applicable law.