Director of Operations (1227)

Director of Operations | Ripple Fiber

We are looking for a Director of Operations to join our growing team.

About Ripple Fiber

Our mission is to provide access to the best internet for life, while bridging the digital divide, using advanced technology aimed at improving people's lives. Our technology has proven successful in other countries around the world and has provided ease of access to more opportunities from an education, entertainment, and employment perspective.

We have achieved the above by providing faster, more stable fiber internet connection, providing each user with their own bandwidth without needing to share with anyone else. Simply put, the capacity of fiber is a lot faster than copper and is the internet of the future.

Our aim is to provide this internet access to over 3 million homes over the next 7 years, across various states.

About our culture

We are a dynamic fast growing, fast paced, innovative company filled with ambitious, self-starters with entrepreneurial mindsets. We are people centric and place emphasis on employee experience, career growth and development.

About the role

Reporting directly to the VP of Field Operations, the Director of Operations will oversee and manage the day-to-day operational activities to ensure the seamless delivery of high-quality fiber internet services to our customers. This position requires a strategic leader with a deep understanding of operational efficiency, team management, and process improvement in a fast-paced, technology-driven environment.

Responsibilities:

• Lead the onboarding and training of new staff, fostering a high-performing team to manage all operational activities within the Michigan market.
• Oversee end-to-end operations, including the maintenance of existing fiber networks, coordination and scheduling of service drops, and ensuring technicians are fully equipped to execute daily tasks.
• Manage the recruitment and onboarding process for support staff and technicians, ensuring the right talent is in place to meet operational needs.
• Supervise and optimize technician pre-game capacity, ensuring workforce readiness and efficient task allocation.
• Engage and onboard outsourced contractors, ensuring seamless integration and alignment with company standards and operational goals.
• Providing regular updates on regional performance, challenges, and growth opportunities.
• Lead and manage all operations within the Michigan region, driving performance, efficiency, and customer satisfaction.

Qualifications

• At least 10 years of proven track record in Fiber-to-the-Home (FTTH) operations and deployment, with extensive experience in managing related processes.
• Strong leadership skills with a demonstrated ability to lead and motivate teams to achieve operational excellence.
• Experience in budget management, with the ability to plan, allocate, and optimize resources effectively.
• Highly analytical with the ability to leverage data to drive decision-making and improve operational efficiency.
• Adaptable and ready to thrive in a startup environment, bringing flexibility and a growth mindset to the role.

We offer a competitive salary, comprehensive benefits package (including 401k packages), various perks and opportunities for growth and development. If you believe you are a fit from a role and culture perspective, please submit your resume, along with a cover letter for consideration.

Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.