Director of Operations | Brooklyn, NY · $100,000–$115,000
About the Role: A nonprofit organization is seeking an experienced, hands-on Director of Operations to oversee daily operations and service delivery across its DFTA-funded Older Adult Centers in Brooklyn. Working alongside the Director, OACs, this role ensures centers run efficiently, staff are well-supervised, and all contractual and regulatory requirements are met. The ideal candidate is an organized, results-oriented operations leader experienced in managing people and multiple functions. Backgrounds in multi-site operations, healthcare, hospitality, or other complex service environments are welcome — direct experience with older adult services or DFTA contracts is a plus but not required.
Key Responsibilities:
Operations & Program Management
- Oversee daily operations, ensuring efficient, high-quality service delivery
- Set and maintain procedures, schedules, and performance standards
- Identify operational challenges and implement practical solutions
- Coordinate facilities, supplies, food service, and transportation as needed
- Maintain a welcoming, safe environment for older adults
Staff Supervision & Leadership
- Supervise and evaluate center leadership and staff
- Set clear expectations and hold staff accountable for results
- Support recruitment, onboarding, and training with HR
- Address personnel issues promptly and foster a collaborative team culture
Compliance & Reporting
- Ensure compliance with DFTA contracts and regulatory requirements
- Monitor documentation, attendance, and reporting deadlines
- Support audits and inspections; develop corrective action plans as needed
- Maintain accurate, audit-ready records
Budget & Resource Management
- Monitor operating expenses, purchasing, and staffing resources
- Support budget preparation and financial reporting with Finance
- Identify cost-saving opportunities without compromising service quality
Stakeholder Coordination
- Collaborate across Finance, HR, and program leadership
- Monitor participant feedback and recommend improvements
- Communicate effectively with funders, community partners, and vendors
Qualifications:
- Bachelor's degree in Business Administration, Operations Management, Public Administration, Healthcare Administration, or related field preferred (equivalent experience considered)
- 5–7+ years of operations or program management experience, including staff supervision
- Strong leadership, organizational, and communication skills
- Experience monitoring budgets and ensuring compliance
- Proficient in Microsoft Office; able to learn operational reporting systems
- Able to work on-site and travel between center locations
Preferred:
- Experience managing multiple locations
- Background in senior services, healthcare, or human services
- Familiarity with government-funded programs and contract compliance
- Experience with NYC DFTA or similar government-funded contracts
Interested? Send your resume to: Aron@bhirednyc.com