Director of Operations

Director of Operations

Location: Brooklyn, NY
Schedule: Full-Time, In-Office
Salary: $225K+ DOE

Position Overview

A leading, full-service marketing and creative agency is seeking a highly driven Director of Operations to serve as the owner’s right hand and help run the business day to day. This is a hands-on leadership role focused on managing teams, overseeing major client relationships, coordinating complex projects and events, and ensuring that every initiative moves forward and gets completed successfully.

This role requires someone who lives and breathes the business, takes ownership as if it were their own, and is willing to be present wherever needed. This includes meeting major clients, attending events, and overseeing execution on-site, including evenings and occasional off-hours. This is not a traditional 9-to-5 desk role; it requires flexibility, urgency, and a relentless drive to get things done.

Responsibilities

• Oversee daily operations, teams, projects, and execution across departments.

• Serve as a key partner to the owner, translating priorities into action and driving initiatives through completion.

• Maintain relationships with major clients and ensure their needs and expectations are met.

• Oversee project timelines, deliverables, budgets, and cross-department coordination.

• Manage event execution and ensure all moving parts are handled seamlessly.

• Hold team members accountable, remove bottlenecks, and ensure deadlines are met.

• Identify operational gaps and implement systems to improve efficiency and execution.

Qualifications

• Proven experience leading operations, teams, and complex projects in a fast-paced environment.

• Strong leadership, organizational, communication, and problem-solving skills.

• Exceptional follow-through, urgency, and ability to drive execution.

• A hands-on, business-minded leader with a strong sense of ownership and commitment.

• Flexibility to attend client meetings and events as needed, including evenings and occasional off-hours.

• Marketing, creative agency, events, or client-service experience is a plus.