Director of Operations

I. Job Summary

Directs all aspects of an organization's logistics management function to control, deliver, and distribute products and materials to the destination.

II. Major Duties and Responsibilities

• Leads the execution of an overall strategy, metrics, and processes to deploy an optimized logistics network and operations.
• Oversees critical and related inventory, distribution, and transportation functions that support the achievement of organizational goals and KPIs for product delivery and customer satisfaction.
• Establishes governance and quality auditing processes to monitor vendor performance and drive continuous improvement.
• Utilizes analytics to monitor and measure performance, identify problems in operations, and achieve high performance at optimal cost.
• Manages a departmental sub-function within a broader departmental function.
• Creates functional strategies and specific objectives for the sub-function and develops budgets, policies, and procedures to support the functional infrastructure.
• Complies with the requirements of the company's Quality Management System.

III. Required Skills, Experience, and Education

• Bachelor's degree.
• Regulatory knowledge.
• 5+ years of management experience.
• 10+ years of related experience.
• Significant experience working with high-profile, strategic customers, preferably institutions of higher education.
• Ability to travel as needed.
• Proficiency in English, including the ability to speak, read, write, and comprehend English.

IV. Desired Skills, Experience, and Education

• Extensive experience managing operational customer service teams.
• Strong strategic and customer focus with a clear understanding of the issues impacting key markets and clients.
• Profit and Loss (P&L) management experience.
• Proven management experience in a senior, strategic-level role.
• Established track record of exceeding targets, KPIs, and SLAs.
• Ability to interpret data, develop strategy, and make recommendations.
• Demonstrated ability to motivate and communicate with others at all levels.
• Ability to build strong relationships.
• Excellent communication and negotiation skills.
• Ability to adapt and succeed in a changing environment.
• Evidence of well-developed leadership skills.
• Ability to work effectively with individuals at all levels, up to the President or C-suite.
• Possesses a learner's mindset.

V. Physical Requirements

• Ability to remain in a stationary/seated position for an extended period.
• Regularly required to operate a computer, telephone, keyboard, and other office machinery.
• Specific vision abilities required by this job include close vision due to computer work.
• Ability to hear, understand, and distinguish speech and/or other sounds.