Location: Colorado Only, Predominately remote, but attendance will be required at Denver office regularly. Interview process may include a writing or presentation component. . Position Summary The Director of Operations is responsible for leading and managing the organization's day-to-day operations to ensure operational excellence, efficiency, profitability, and alignment with strategic objectives. Reporting directly to the Chief Executive Officer (CEO), this position provides leadership and oversight to six division managers and is accountable for driving organizational performance, standardizing processes, fostering cross-functional collaboration, and ensuring exceptional customer and employee experiences. The Director of Operations serves as a key member of the leadership team and acts as a strategic partner to the CEO in implementing company initiatives, achieving business goals, and supporting sustainable growth. This is the ideal position for a candidate looking for a leadership role with room to grow. Reporting Structure: Reports To: Chief Executive Officer (CEO) Direct Reports: - Claims Manager (Claims, Configuration, Customer Service, Audits)
- Contract and Regulatory Manager (Account Management, HIPPA compliance)
- Quality Management Administrator
- Data/Analytics Manager
- Human Resources Generalist
- IT Manager
Essential Responsibilities Operational Leadership - Direct and oversee daily operations across all assigned divisions.
- Provides oversight to all project management areas, including IT operations and development, audit compliance, division implementations, bid opportunities and response materials, client onboarding, etc.
- Develop and implement operational strategies that support organizational goals and growth initiatives.
- Establish and maintain consistent operating standards, policies, and procedures throughout the organization.
- Monitor operational performance and implement improvements to increase efficiency, productivity, and quality.
Team Leadership and Management - Address operational challenges through effective problem-solving and decision-making.
- Evaluate direct report staff according to performance management policies, including bi-annual formal evaluations, one-on-one meetings and division meetings.
- Ensure division managers comply with performance management policies within their divisions if applicable.
Strategic Planning - Collaborate with the CEO to develop and execute strategic plans and organizational initiatives.
- Translate company objectives into actionable operational plans.
Process Improvement and Compliance - Evaluate business processes and implement best practices to improve efficiency and effectiveness.
- Ensure compliance with all applicable regulations, policies, and industry standards.
Communication and Stakeholder Management - Serve as a liaison between the CEO and division leadership teams.
- Promote effective communication across all levels of the organization.
- Collaborate with internal and external stakeholders to support operational objectives.
- Provide regular updates, reports, and recommendations to the CEO.
Key Performance Indicators (KPIs) The Director of Operations may be evaluated on: - Achievement of operational goals and strategic initiatives
- Revenue growth and profitability targets
- Operational efficiency improvements
- Customer satisfaction metrics
- Employee engagement and retention
- Safety and compliance performance
- Division performance against established goals
- Process improvement outcomes
Preferred Education - Master's degree preferred or a combination of degree and experience.
- Bachelor’s Degree in Business Administration, Operations Management, Organizational Leadership, Healthcare Management, Managed Care, or related field. Experience at the same or comparable level as Director of Operations may be considered as a degree substitute.
Experience - Minimum of 5 years of progressive leadership experience in operations or healthcare management.
- Minimum of 3 years managing leaders or multi-department/division operations.
- Demonstrated success leading teams, managing budgets, and implementing operational improvements.
- Experience working directly with executive leadership.
Knowledge, Skills, and Abilities - Exceptional leadership and team development capabilities.
- Excellent analytical, financial, and problem-solving skills.
- Strong strategic planning and execution skills.
- Strong writing and editing skills.
- Strong project management and organizational abilities.
- Effective communication and interpersonal skills.
- Ability to lead a multi-generational workforce.
- Ability to manage multiple priorities in a fast-paced environment.
- Knowledge of performance management systems and operational metrics.
- Proficiency in Microsoft Office Suite and relevant business management software.
Core Competencies - Leadership
- Strategic Thinking
- Accountability
- Operational Excellence
- Change Management
- Decision-Making
- Financial Acumen
- Collaboration
- Communication
- Continuous Improvement
- Customer Focus
Work Environment This position operates in a home office professional environment and will require regular attendance at the south Denver office. There may also be intermittent travel between customer sites, or other business opportunities. Executive Position Overview The Director of Operations is the CEO's primary operational leader, responsible for ensuring that all divisions operate efficiently, consistently, and strategically. This role balances day-to-day operational oversight with long-term planning, creating the infrastructure, accountability, and leadership necessary to achieve organizational success. Correctional Health Partners offers a professional atmosphere, competitive salaries, and a full range of benefits . Benefits we provide include: - 401(k) plan.
- Medical, dental, and vision benefits.
- Flexible spending, medical, and dependent care plans are available.
- Paid time off, up to 28 days per year based on tenure and position, and Sick Time.
- Paid holidays: we recognize 12 holidays.
- Education tuition reimbursement.
Salary Range: $130,000.00 to $150,000.00 Annually, dependent on experience Correctional Health Partners is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
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