Director of Operations

CMA is seeking an experienced and results-driven Director of Operations to oversee the overall management and daily operations of the Craig Ranch Community Association (CRCA).

Reporting to the Vice President of On-Site Client Services, this individual will serve as the primary liaison to the Board of Directors and provide leadership across association operations, financial management, communications, property maintenance, and staff development.

The ideal candidate is a strategic, hands-on leader with strong financial, organizational, and interpersonal skills and a passion for delivering exceptional customer service and community management.

Key Responsibilities

• Oversee the overall business operations and administration of the Association in accordance with governing documents, CMA policies, and service standards.
• Serve as the primary liaison to the Board of Directors, committees, homeowners, legal counsel, vendors, and government agencies.
• Coordinate and facilitate Board and committee meetings, annual homeowners meetings, and new Board and committee member orientations.
• Develop and implement annual strategic plans, operating budgets, and reserve budgets in collaboration with CMA's corporate office and the Board.
• Oversee financial performance, budget monitoring, invoice approvals, and monthly financial reporting.
• Manage capital improvement projects, property enhancements, maintenance operations, insurance matters, and risk management initiatives.
• Oversee association communications, including newsletters, website updates, e-blasts, and community publications.
• Ensure consistent enforcement of association policies and timely, professional responses to homeowner inquiries.
• Develop and maintain operational policies, emergency action plans, and disaster recovery procedures.
• Recruit, supervise, coach, and develop on-site staff while establishing performance expectations and accountability.
• Manage special projects and support community events and initiatives.
• Maintain after-hours availability as needed.

Qualifications

• Bachelor's degree preferred, with a minimum of eight years of related experience or an equivalent combination of education and experience.
• Experience in community association management, property management, or operations leadership.
• Demonstrated experience in budget development, financial management, project oversight, and staff supervision.
• Experience working with Boards of Directors, homeowners, vendors, and legal counsel.
• Excellent written and verbal communication, leadership, organizational, and problem-solving skills.
• Ability to manage multiple priorities, make sound decisions, and lead teams in a fast-paced environment.
• Proficiency in Microsoft Office, including Word and Excel, email, and other business management applications.
• CMCA and PCAM certifications strongly preferred.

What we offer

CMA strives to provide competitive compensation and a benefits program that truly invests in our team! We provide on-the-job training, competitive pay, and a full benefits package including Medical, Dental, Vision and Life insurance, as well as 401K, education reimbursement, vacation, sick days and more! 

We are Community

Privately owned and founded in 1983, CMA remains true to the values that have set it apart for decades. We strive to set the bar in our industry, serving our external clients (as well as internal team members) with respect, integrity, and urgency. Together, we promote charity, health and wellness, and a lighthearted spirit on the job. We are looking for like-minded professionals to join us.

Ready to make a change?

If you are ready to take your community management career to the next level, we want to hear from you! Apply now and become an integral part of our dedicated team!