Director of Operations

DIRECTOR OF OPERATIONS 

Director of Operations Responsibilities include, but are not limited to: 

• Maintain proper staffing levels to maximize sales; 
• Maintain 90+ third party ”shop” scores; 
• Manage Office Systems including: cash handling, office management; 
• Maximize sales on event day and game day operations including pre/post event activities; 
• Achieve or exceed P&L objectives per pre-determined projections and company expectations; 
• Manage facility R&M including PM, warrantee work, daily cleaning, repairs and associated budgets; 
• Maintain the POS and audit operations. 

Human Resources  

• Ensure correct on-boarding of all employees according to company standards. 
• Monitor all payroll functions from the timekeeping system to any adjustments to ensure all guidelines outlined in the Employee Handbook are met. 
• Ensure compliance on all “Wage and Hour” standards according to city, state, federal and company guidelines. 
• Practice company's “Open Door” policies. 
• Monitor workplace to make sure all employees are being treated respectfully. 
• Develop employees for advancement. 
• Identify employees for promotion and discover unique employee abilities.  
• Provide a professional and safe work environment for all employees. 
• Enforce all training standards (initial, on-going and specialty) including testing, updating training materials and the certified trainers program. 

Financial and Business Management  

• Perform weekly inventories per company standards. 
• Assemble and turn in PACE per pre-determined company standards. 
• Perform financial reporting and analysis as directed by superiors. 
• Maintain COGs according to company standards. 
• Understand and execute all company cash handling procedures including: safe maintenance, deposits, change orders and all banking functions. 
• Audit financial operations randomly.  
• Maintain POS system for accuracy and efficiency, ring all sales according to plan. 

Marketing and Promotions  

• Develop and execute weekly and monthly promotions to build the brand and generate revenue. 
• Request and utilize collateral to support promotional and marketing efforts. 
• Effectively develop and manage the 120 promotional calendar to clearly plan promotional efforts. 
• Oversee the scheduling and effectiveness of al promotional hours and outings. 
• Work with district marketing plan to maximize venue's profitability. 

Salesbuilding  

• Manage all salesbuilding personnel to accomplish pre-designated goals. 
• Constantly monitor and adjust salesbuilding offer as needed. 
• Approve and monitor all salesbuilding collateral and outreach efforts. 
• Oversee all Salesbuilder “sales report” reporting. 
• Manage salesbuilding systems: check ins, data collection, etc. 

Culinary  

• Oversee pre-designated BOH systems according to established standards. 
• Maintain and monitor all menus. 
• Oversee all product chain of custody for all products. 
• Maintain all food and supply storage areas. 
• Maintain great relationships with all vendors. 
• Oversee BOH staffing and BOH crew development. 
• Establish and maintain BOH standards including: ticket times standards, expediting operations, etc. 

 Private Parties and Catering  

• Effectively communicate and execute all private parties according to plan including: food service and quality standards, greet procedures, POS and pay out procedures, set up and décor standards, party rental, supply storage. 
• Accomplish the goal of rebooking all repeatable parties. 
• Utilize BEOs and reservation system to effectively utilize resources and maximize revenue. 
• Provide information to sales team and Director of Sales in a timely manner in order to help book parties. 
• Provide feedback to team to update menus, provide better operations and to keep sales team up to date. 
• Manage weekly BEO meeting. 

Director of Operations Qualifications 

• 5-7+ years’ experience in management of and dealing with large restaurant operations required, multi-unit management a plus.  4 year college degree or equivalent and/or course work in restaurant management preferred.  Must be at least age 21 and speak fluent English.  
• Proven ability to lead a team and portray good people management 
• Proven ability to communicate effectively and efficiently, both verbally and in writing, as well as listen to fellow employees, guests and third parties. 
• Must be flexible and adaptable to change. 
• Possess exceptional time management and organizational skills. 

• Must be internally motivated and detail oriented and have a passion for teaching others. 
• Must be able to work a flexible schedule including days, nights, weekends and holidays. 

The Director of Operations position requires the ability to perform the following: 

• Moving about the facilities safely and efficiently. 
• Carrying or lifting items weighing up to 75 pounds. 
• Handling food, objects, products, and utensils. 
• Pushing, pulling, bending, stooping, kneeling.